Facilitator

Job OverviewAs a facilitator, you’re driven by developing people. You’re passionate about delivering effective, engaging, and memorable learning experiences in physical and virtual classrooms, as well as in the field. Empowering employees with knowledge and skills is your strong suit. Your diverse subject matter skills allow you to easily move from systems and process training to basic sales and service skills training. Plus, you like a good challenge and quickly learn new skills to hone your craft as a facilitator.You enjoy contributing to the team’s success by sharing your knowledge, collaborating, and supporting the needs of others. Above all, you’re a growth-minded professional who seeks opportunities to learn from others and can tactfully challenge the status quo.ResponsibilitiesPrep and facilitate training in physical classroom, webinar, and blended learning environmentsFacilitate programs across a broad new-hire training curriculum including systems training, standard operating processes and procedures, product features, and sales and service trainingFacilitate field-based or virtual refresher/remediation training for underperforming individualsMake recommendations to improve learning experiencesSeek ways to reduce the amount of time to proficiency, especially for new hiresSeek ways to create engaging and application-oriented training through role play, games, and interactive learning experiencesContinually and proactively support initiatives that drive great learning outcomesSchedule courses, enroll employees in courses, and track course completionCreate facilitator guidesProvide learner performance feedback to stakeholdersPerform various other tasks and special projects, when neededQualifications and Education RequirementsGrowth mindsetEmpathetic—seek to understand the true needs of the businessPrinciples and proven application of adult learning theoryHighly organizedStrong collaboration skillStrong writing skillTech-savvy and tech-curious, especially in terms of digital learningConversant in concepts/benefits of microlearningConversant in concepts/benefits of gamified learningComfortable with Microsoft Word, PowerPoint, and OutlookBachelor’s degree or five years of applicable experience in education or financial servicesAdditional Skills/NotesThis role will primarily be based out of the Overbrook branch. Candidates must be able to reliably commute to Philadelphia. Preference will be given to applicants who reside within approximately 30 minutes of the branch location.Applicant must be willing to demonstrate their facilitation skills prior to hire.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Created: 2025-11-13