Patient Support Advocate

JOB SUMMARY: The Patient Support Advocate, under the direction of the Patient Support Supervisor, performs the daily activities of answering incoming calls quickly and professionally, and resolving the questions from patients, clients, and insurance carriers in a timely manner. ESSENTIAL FUNCTIONS: * Answer and actively listen to all calls related to healthcare billing from patients, clients and insurance carriers. * Thoroughly document phone calls/correspondence received to Customer Service department related to patient accounts. * Collect and input patient insurance carrier information into system, and file claims both electronically and manually. * Resolve patient account balances by facilitating payment in full or setting up a payment plan within PathGroup guidelines by credit card processing system and/or mail. * Meet daily departmental production, quality and attendance goals. * Process patient calls in an efficient and effective manner by mastering departmental policies and best practices. * Be professional and courteous both over the phone and in writing. * Work updates received from patients via the PathGroup website which include new insurance information, as well as billing questions. * Must be familiar with the business office claim processes in all departments in order to effectively resolve a patient''s request which includes but is not limited to: * Intake (insuring patient visit was entered correctly into system) * Billing (insuring patient visit was billed correctly) * Rejections (insuring patient insurance carrier processed claim appropriately) * Payment Posting (insuring that all payments were posted appropriately) * Refunds (facilitate refund requests to both patients and to insurance carriers) * Perform all job responsibilities in alignment with the industry''s best security practices and regulatory guidelines to protect the confidentiality, integrity, and availability of protected health information and other sensitive company data. * Must be familiar with and abide by the Corporate Compliance Program and all corporate policies, including the Privacy and Security policies. EDUCATION & LICENSURE: * High school diploma or GED is required. REQUIREMENTS: * Must have 1+ years of call center and / or healthcare collections experience. * 1+ years of experience working in a high-volume call center environment preferred. * Previous medical office experience preferred. * Good verbal and written communication skills required. PathGroup Sponsored Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Created: 2021-11-29