ServiceNow Senior Architect

About NYC Health + HospitalsMetroPlus Health Plan provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlus'' network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlus has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life. Position OverviewThe Service Now Developer will play a key role in maturingour Service Now platform, and as a result, our Service Mana gement practice. This individual will be the technicaldesign lead for Service Now code and architecture, and work with key business units and process mana gers in order to build solutions and processes, supportingmaintenance, continualservice improvement, and new capabilities on the Service Now platform.Job DescriptionTechnical designer for Service Now code and architecture, responsible for overall Service Now code quality.Work with MHP Business Leaders to translate current business processes into workable workflows and applications in Service NowDesign, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled job, import sets and transform maps, ACLs and notifications.Design and develop Service tegrate custom applications in Service Now with other applications (e.g. Sharepoint.)Provide support and troubleshooting for custom applica tions.Develop custom integration components (SSO, CMDB, SAS connectors etc.) and integrate legacy systems with Service Now using mid-tier, web services, chatops, email and other relevant technologies.Develop existing and custom applications within Service Now including integrations with other applications.Hands-on experience in Service Catalog/Service Portal modules.Create and use update sets to move customizations between Service Now instances.Design for and maintain highly available and recoverable environment.Provide administrative Service Now support, including advanced support via troubleshooting, implementing bug fixes and root cause ana lysis.Document maintain and update policies, procedures and controls for the operation of the Service Now Pla tform and it SDLC.Responsible for reviewing requirements to ensure that they are provided in enough detail to be accurately estimated. Work with managers to fully understand business functionality, pain points, and areas of mit to continuous improvement and learning of development and Service Now best practices, tools and technology.Proa ctively keeps Service Now skills current- Manage and lead the development work of vendors and consulting staff.Work with Service Now team to maintain and improve current processes and enhancements to the end- user municate and coordinate development progress with Service Now team and project sta keholders.Mentor and share Technical knowledge with Service Management teamMinimum QualificationsStrong background in Java Script, HTML5, CSS3 and web technologiesBA in Technology Related StudiesITIL v3 FoundationAdvanced understandingof Incident, Problem, Change, and request Management.Adva nced understandingof report genera tion and chartinga ll 3+ years of experience of Service Now development3+ years of experience in IT Service Management process desigService Now Admin Certification - Overa rching understandingof Service Now Enterprise product suiteFunda mentalunderstandingof the key technologies relevant to the Service Now integration solutions including: Service Now API''s, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPSAbility to apply business concepts into a technicalsolution.Web portaldevelopment skills such as HTML, CSS, Angular JS, BootstrapExperience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog, Request, CMDB, KnowledgeAbility to create reports using the standa rd reporting engine, plus metrics and SLAsFollows Service Now best practices (including scripting, security, and implementation.)Displa ys aptitude in learning new modules based on tra ining materia ls.Experience with collaboration across functionalborders enterprise-wise (i.e. within and outside of IT.)Clear written and verbal communication skills.3+ years'' Service Now administration in an enterprise environment.Asset Management skillsExperience in a healthcare domainPassion for providing excellent service to interna l customersRequired Certifications/Licensure: ITIl foundation certificationService Now ScriptingService Now System Administration Professional Compenencies Integrity and TrustCustomer FocusFunctiona l/TechnicalskillsWritten/Ora l Communication

Created: 2021-11-29