Application Support Engineer

Why you''ll love this job: Being a member of the Risk & Data Team, the Application Support Engineer will be providing technical leadership in supporting all of Risk Management applications within DTCC. The role will be executing all aspects of the operating procedures/runbooks within a predefined shift pattern. This role is a technical liaison with development teams, the Enterprise Infrastructure teams and internal business clients to resolve and escalate technical support incidents where necessary. Your Primary Responsibilities: Will apply broad and deep knowledge to support key initiatives, as well as operational tasks to maintain the integrity of the EAS Department. Support Risk Management applications by providing proactive monitoring, application, and system support for DTCC 's production application services client facing environments. Provide 24x7 support for event monitoring, incident triage and escalation. Provide technical leadership to support teams on a shift basis, handling any activity for any region within the local time zone Identify and implement efficiencies and improvements to standard processes and procedures such as automation through scripting, programming, etc. Assist with key projects by executing task deliverables and ensuring permit-to-operate (PTO) guidelines are met. Effectively complete complex projects and installations within aggressive time frames and budget parameters. Develop and produce timely metrics based on the required management platforms. May provide on-going support of the participant test environment (PSE), as well as production environment Provide support for change management approval, execution for DTCC''s production application services Client support team engagement to assist with application related incidents, client testing and integrations Disaster recovery test planning and execution - application environment review, shutdown, start, verification, troubleshooting Access administration for application access to DTCC''s production application services Support management of resources that are involved in maintaining the host operating system on UNIX, VMware and Windows servers as well as software subsystems such as databases, web server software, LDAP, and security subsystems. Leads global and distributed teams and collaborate with cross-functional teams Ability to coach, mentor and assist staff develop their architecture and technical skills and provides regular coaching and feedback to facilitate employee growth and development Talents Needed for Success: College Degree in Computer Science or Engineering preferred IT Certifications - CISSP, Linux, CompTIA, OCP, etc. ITIL certification is a plus but not required 10+ years 'experience in application production support role, including 2+ years technical leadership experience Ability to work independently, with minimal supervision. Expertise of system administration - system configuration management, resource sharing, operating system fundamentals Extensive experience with application support - basic programming skills, log reading and analysis Strong understanding of different technologies and applications: Programming and scripting - ability to establish automation, write scripts (Perl, Python, Chef, Puppet) or implement system solutions Database - Oracle, SQL Server, DB2 Middleware technologies - WebSphere Application Server, WebSphere MQ, Java, JRE Gemfire in memory Cache technology Informatica Data quality and Data hub Snowflake Cloud Computing - AWS, CloudWatch, Cloud Formation Proven programming, and debugging skills Excellent communication and customer service skills General knowledge of industry principles and modern technologies like cloud computing, virtualization, etc. Ability to succeed in a fast-paced, high demand environment Excellent oral and written communication skills Team player willing to both give and receive constructive feedback from the team and other groups, as needed Demonstrates efficient time Management and multi-tasking capabilities Anticipates trends and developments in client situation which could present strategic opportunities or threats Executive presence - ability to communicate effectively with levels of Senior Management Who We Are: DTCC is the heart of the post-trade market infrastructure for the global financial services industry. From 21 locations all over the world, DTCC, through its subsidiaries, automates, centralizes and standardizes the processing of financial transactions, mitigating risk, increasing transparency and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. In 2020, DTCC''s subsidiaries processed securities transactions valued at more than U.S. $2.3 quadrillion. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Created: 2021-11-29