Service Technician Apprentice, In-Home

Req/Job ID: 1007652BREmploying Entity: Transform SR LLCEmployment Category: Regular, Full-timeJob Function: Repair/InstallationStore ID: 28205: IH-Phoenix AZJOB SUMMARY:The Service Technician Apprentice, In-Home is responsible for supporting timely and quality repairs and/or checks of customers'' products, while maintaining high customer service. This position promotes and sells additional products and services that directly impact the profitability of the Company. This position is responsible for being part of the repair and maintenance of products in the customer''s home. The Service Tech Trainee is expected to successfully complete all training curriculum and progress to the role of a full Appliance Repair Technician or other career advancement position within 12 to 18 months of employment.JOB SCOPE:Responsible to meet District performance metrics by repairing and ensuring the performance of appliances by learning the specialties and skills that lead up to becoming a full appliance repair technician. This includes being able to assist as a helper tech, performance preventative maintenance checks, and also install parts as needed in customer''s homes after successfully completing all New Hire Service Technician orientation & training segments for each of these profiles.JOB DUTIES/RESPONSIBILITIES:Works as a dedicated team member to ensure fast, flexible, and expert service to every customerDemonstrates a sense of urgency to meet customer time commitmentsCompletes all Technician training elements of each profile successfully within required time frames before moving to the nextMeets key performance metrics and productivity goals as defined by the business Provides knowledgeable and courteous repair serviceLooks continuously for methods to improve business performance and enhance the customer experienceOffers and sells value added products and/or services during repair callsAssists other Technicians as needed including helping on a repair, delivering parts, and conducting truck parts assortment inventoriesManages integrity of assigned truck stock parts assortmentReceives truck stock at home if the Company vehicle is retained at the Technician''s place of residence or other designated locationsMaintains truck inventory within the prescribed Company guidelines and standardsFollows the truck maintenance schedule, and keeps a clean, organized truckDrives to multiple customer homes daily to provide timely and quality repairsAdheres to all Company policies and proceduresPerforms other duties as assigned.

Created: 2021-11-29