Branch Manager - Float Unit

$1,000 Sign-On Award eligible to qualified EXTERNAL candidates who have been presented with an offer of employment. Active NYCB employees are not eligible for this payment. Sign-On Award is payable following the completion of 6 months of employment with NYCB. Monetary awards of this nature are treated as supplemental income and taxed accordingly. JOB SUMMARY Travels to assigned branches to oversee the administration of the Branch in accordance with the guidelines and objectives set by the Bank. Has accountability for the execution of Bank initiatives and for the attainment of the Branch''s sales goals. Ensures that staff members continuously provide quality service to clients, adhere to Bank policies and procedures and that the branch is operationally sound. Represents the Bank in the community through involvement in various civic, charitable, and CRA activities. Responsible for administrative functions including employee performance standards, coaching and professional development. ESSENTIAL FUNCTIONS Travels between assigned branches as needed by the Regional Management Team. Establishes Branch business plan and sales objectives, sets individual sales and referral goals, and coordinates and directs Branch sales initiatives for all products and services including the sale of alternative investment products. Responsible to implement sales and service initiatives designed to generate new relationships, deepen existing customer relationships and achieve assigned production goals. Conducts individual, joint and team business calls on targeted prospects and existing business customers and follows-up on leads generated. Provides support to the Assistant Branch Manager(s) to train Branch personnel, conduct disciplinary sessions, evaluate job performance, resolve employee grievances/conflicts, and make promotional decisions. Responsible to review the Branch weekly work schedule and maintain compliance with timekeeping procedures. Oversees all Branch operations and ensures the branch is operating in compliance with federal and state banking requirements and organizational policy and procedures. Responsible for the completion of branch audits and reporting. Adheres to all Bank security procedures and advises Security Department of security breaches. Creates, implements, and presents staff development activities to enhance skills. Authorizes requisitions for new staff, and works with the Assistant Branch Manager(s) to source, interview and hire individuals for open positions in accordance with Bank guidelines. Sources and attends local job fairs in accordance with Bank guidelines. Conducts daily and weekly operations, sales and service meetings and de-briefing sessions in accordance with Bank standards. Arranges customer seminars and promotions within local market. Assists customers with their banking needs and reinforces / role models the sales process when opening accounts and cross-selling bank products and services. Monitors customer service levels, responds to customer issues and ensures staff is meeting Bank-wide standards. Communicates with customers and resolves more complex problems, issues and complaints and properly reports incidents to Regional Management and Branch Administration. Represents the Bank in various civic, community, corporate and CRA functions to further enhance its image and develop additional business. Participates in meetings workshops, and seminars. Travels to cover other Branches when necessary. Performs special projects, and additional duties and responsibilities, as needed. Where applicable and when performing the responsibilities of the job, employees are accountable to maintain Sarbanes-Oxley compliance and adhere to internal control policies and procedures.

Created: 2021-11-29