Senior Quality Outcomes Specialist

JOB SUMMARYAt Houston Methodist, the Sr. Quality Outcomes Specialist assesses and facilitates clinical systems and/or processes to ensure that care delivered is safe, effective, patient-centered, timely, efficient and equitable. Identifies outcomes variances and takes initiative for timely resolution of potential concerns; is able to synthesize an analysis of complex systems, develop and implement solutions to improve complex processes and goals. Supports and promotes the organization-wide clinical performance improvement/patient safety program and culture. Serves as departmental expert for areas of expertise and shares knowledge, effective tools and educational materials as appropriate. Serves as resource and expert in performance improvement methodologies to clinical staff. Conducts educational offerings to support training, mentoring, and precepting of team members. Conducts review, analysis, and integration of data in workflow design to support team, departmental and organizational mission and goals.PRIMARY JOB RESPONSIBILITIESJob responsibilities labeled EF capture those duties that are essential functions of the job.PEOPLE - 25%Promotes organization-wide understanding of overall quality and patient safety program and culture. Serves as an expert resource to all levels of the organization regarding quality improvement activities. (EF)Proactively and effectively develops and maintains collaborative relationships with physicians, hospital leaders and staff. Serves as operational liaison to physicians and staff to support Care Management Performance Improvement (CMPI)/Project goals. (EF)Facilitates a multidisciplinary approach to improve clinical processes and outcomes. Makes recommendations to key leadership for team strategies to achieve desired outcomes. (EF)Serves as a lead resource and mentor for other Quality Outcome Specialists. May assist in creating and reviewing project designs. (EF)SERVICE - 20%Serves as a key quality contact with leadership, managers and staff responsible for the execution of corrective actions initiatives/projects and compliance with customer requirements. (EF)Supports leadership with the development and implementation of patient safety and process improvement changes. Makes recommendations for unit-based process change initiatives. (EF)QUALITY/SAFETY - 35úcilitates timely and effective resolutions of patient care process issues. Uses performance improvement methodologies in the development of performance improvement/patient safety initiatives and coordinates teams as needed to drive change towards desired outcomes. Monitors compliance with clinical protocols, pathways and evidence-based care along the continuum for various hospital patient populations. (EF)Facilitates a multi-disciplinary approach to improve clinical process and outcomes. Monitors and evaluates clinical performance of CMPI and Project efforts using defined metrics and desired outcomes. Makes recommendations to key leadership for team strategies to achieve desired outcomes. (EF)Abstracts pertinent information and enters into department databases using standardized methods and processes. Routinely performs discrepancy management activities to maintain data integrity. Presents meaningful reports and analysis with measurement description, statistical information, and benchmarking information. Monitors trends and provides feedback. Creates and presents executive summaries as needed to various audiences to drive change. (EF)Supports improvement efforts for potential or actual quality of care issues including participation/facilitation of Root Cause Analysis (RCA), Failure Modes Effects Analysis (FMEA), Critical Incident Review (CIR) or event review as needed. Supports leadership and staff with the development and implementation of process changes. Conducts evaluation of effectiveness of initiatives and presents findings as needed. Facilitates systems'' design to hardwire patient safety processes. (EF)FINANCE - 5úcilitates performance improvement projects/initiatives to improve outcomes, ultimately impacting hospital finances. (EF)GROWTH/INNOVATION - 15%Identifies and recommends opportunities for improvement in accordance with hospital leadership. (EF)Assists in the development of long-term tactics and strategies to improve operational processes. (EF)Analyzes and assesses present and future needs, trends, challenges, and opportunities related to hospital processes and operations. (EF)This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. EDUCATION REQUIREMENTSBachelor degree in Nursing; Master degree preferred EXPERIENCE REQUIREMENTSFour years of experience in direct patient care activities in a hospital setting requiredTwo years of progressive leadership experience requiredThree years of experience in Hospital Quality Improvement requiredCERTIFICATES, LICENSES AND REGISTRATIONS REQUIREDTexas RN license or temporary TX RN license, should obtain permanent license within 90 days. Compact license acceptable according to current Board of Nursing requirements.Certified Professional in Healthcare Quality required KNOWLEDGE, SKILLS AND ABILITIES REQUIREDDemonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principlesSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or securityDemonstrates knowledge and application of process improvement tools and techniques (statistical process control tools and team tools)Demonstrates knowledge of regulatory and accrediting standards as they apply to performance improvementSkill in developing and maintaining interpersonal relationships with a wide variety of healthcare professionals and hospital leadershipAbility to define problems, collect data, establish facts and draw valid conclusions and evidence performance improvement via measurable resultsAbility to enter and abstract data using personal computer, as well as the ability to utilize data to facilitate the improvement and change in processes Computer skills: Excel, Word, PowerPointAbility to facilitate performance improvement teams, present data and promote a collaborative approach toward goal achievementAbility to work independently and interdependentlyPresentation skills and expertise in designing and implementing teams/educational offerings related to clinical qualitySUPPLEMENTAL REQUIREMENTSWork AttireYes/NoUniform NoScrubsNoBusiness professionalYesOther (dept approved) NoOn-Call* No (for Non-Exempt or Exempt jobs)*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Event, etc) regardless of selection above. Travel** May require travel within NoHouston Metropolitan area May require travel outside No of Houston Metropolitan area **Travel specifications may vary by department. Please note any other special considerations to this job: __________________________Company Profile:Based in the Texas Medical Center, Houston Methodist Hospital is delivering on a mission started in 1919, which continues today - bringing quality, integrity, compassion and innovation into everything we do. As the flagship hospital of Houston Methodist, Houston Methodist Hospital is a nationally recognized medical center with a history of health care innovation. Houston Methodist Hospital was awarded Magnet recognition for nursing excellence for a fourth consecutive time by the ANCC. In addition, Houston Methodist Hospital was recently named by U.S. News & World Report as one of the country''s top 20 hospitals and was also ranked the No. 1 hospital in Texas for the fifth consecutive year.

Created: 2021-11-29