Quality Outcomes Specialist

JOB SUMMARYAt Houston Methodist, the Quality Outcomes Specialist assesses and facilitates clinical systems and/or processes to ensure that care delivered is safe, effective, patient-centered, timely, efficient and equitable. Identifies outcomes variances and takes initiative for timely resolution of potential concerns; is able to synthesize an analysis of complex systems, develop and implement solutions to improve complex processes and goals. Supports and promotes the organization-wide clinical performance improvement/patient safety program and culture. Serves as departmental expert for areas of expertise and willingly shares knowledge, effective tools and educational materials as appropriate.PRIMARY JOB RESPONSIBILITIESJob responsibilities labeled EF capture those duties that are essential functions of the job.PEOPLE - 25%Leads facility partners to bring expert assessment and problem solving skills to ensure reliable, safe systems of care for all patients. (EF)Develops and maintains positive working relationships with leadership, physicians, colleagues and peers and works collaboratively to achieve desired outcomes. (EF)Collaborates and effectively communicates and drives culture of safety and high reliability initiatives and partners with leadership and clinicians to implement improvements. Increases patient safety and evidence based practice awareness and practice among clinicians and staff through mentoring and education. (EF)Manages project and process improvement expectations to stakeholders, sponsors and others advising them on project progress, potential issues, obstacles, conflicts or challenges. (EF)SERVICE - 20%Serves as a key quality contact with leadership, managers and staff responsible for the execution of corrective actions initiatives/projects and compliance with customer requirements. (EF)Supports leadership with the development and implementation of quality improvement and patient safety process changes. Makes recommendations for unit-based process change activities. Evaluates the effectiveness of process change initiatives. (EF)QUALITY/SAFETY - 30úcilitates and leads process and performance improvement teams and initiatives. Participates in and facilitates unit-based and departmental process change activities. Evaluates the effectiveness and sustainability of process change initiatives and makes changes as necessary to achieve goals. (EF)Tracks, analyzes, and uses data for trending and develops appropriate action plans and strategies in collaboration with clinicians and leadership. (EF)Abstracts pertinent information and enters into department databases using standardized methods and processes to maintain data integrity. Presents meaningful reports and analysis with measurement description, statistical information, and benchmarking information. Creates and presents executive summaries as needed to various audiences to drive change. (EF)Focuses on implementing and reinforcing principles that support a high-reliability organization. Contributes to the continued improvement of patient safety practices, employs evidence based practice and researches high reliability practices through national Patient Safety Organizations [AHRQ, NPSF, IHI, NQF]. Facilitates systems'' design to hardwire patient safety processes. (EF)FINANCE - 5%Utilizes efficient and cost-effective work practices with department resource and supplies; provides recommendations to reduce expenses. (EF)Facilitates performance improvement projects/initiatives to improve outcomes, ultimately impacting hospital finances. (EF)GROWTH/INNOVATION - 20%Identifies and recommends opportunities for improvement in accordance with hospital leadership. (EF)Analyzes and assesses present and future needs, trends, challenges, and opportunities related to hospital processes and operations. (EF)Communicates innovative and best practices to hospital leadership and clinicians. Identifies opportunities to align policy and procedure with regulatory/accreditation requirements. (EF)This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. EDUCATION REQUIREMENTSBachelor degree in Nursing; Master degree preferredEXPERIENCE REQUIREMENTSFour years of experience in direct patient care activities in a hospital setting requiredTwo years of experience in Hospital Quality Improvement, Case Management or Utilization Management role preferredTwo years of leadership experience preferredCERTIFICATES, LICENSES AND REGISTRATIONS REQUIREDTexas RN license or temporary TX RN license, should obtain permanent license within 90 days. Compact license acceptable according to current Board of Nursing requirements.Certified Professional in Healthcare Quality preferredKNOWLEDGE, SKILLS AND ABILITIES REQUIREDDemonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluationsSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or securityAbility to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principlesDemonstrates knowledge and application of process improvement tools and techniques (statistical process control tools and team tools)Demonstrates knowledge of regulatory and accrediting standards as they apply to performance improvementSkill in developing and maintaining interpersonal relationships with a wide variety of healthcare professionals and hospital leadershipAbility to define problems, collect data, establish facts and draw valid conclusions and evidence performance improvement via measurable resultsAbility to enter and abstract data using personal computer, as well as the ability to utilize data to facilitate the improvement and change in processesComputer skills: Excel, Word, PowerPointAbility to facilitate performance improvement teams, present data and promote a collaborative approach toward goal achievementAbility to work independently and interdependentlyPresentation skills and expertise in designing and implementing teams/educational offerings related to clinical qualitySUPPLEMENTAL REQUIREMENTSWork AttireYes/NoUniform NoScrubsNoBusiness professionalYesOther (dept approved) NoOn-Call* No (for Non-Exempt or Exempt jobs)*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Event, etc) regardless of selection above. Travel** May require travel within NoHouston Metropolitan area May require travel outside No of Houston Metropolitan area **Travel specifications may vary by department. Please note any other special considerations to this job: __________________________Company Profile:Based in the Texas Medical Center, Houston Methodist Hospital is delivering on a mission started in 1919, which continues today - bringing quality, integrity, compassion and innovation into everything we do. As the flagship hospital of Houston Methodist, Houston Methodist Hospital is a nationally recognized medical center with a history of health care innovation. Houston Methodist Hospital was awarded Magnet recognition for nursing excellence for a fourth consecutive time by the ANCC. In addition, Houston Methodist Hospital was recently named by U.S. News & World Report as one of the country''s top 20 hospitals and was also ranked the No. 1 hospital in Texas for the fifth consecutive year.

Created: 2021-11-29