HR Administrative Assistant

Position Title: HR Service Center Representative / Call Center Rep Position Number: 391081 Location: Alameda, CA 94502 Position Type: Temporary Required Skill Set: Call Center, Customer Service, Phone Position Description: **Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.** Title:HR Service Center Representative - Int Duration: 7 months+ Start date: 12/13/2021 Location: CA/CO Remote position Additional Job Details Virtual Interviews. Open to Remote - worker can sit in CA, CO - Must be able to work Center hours are 7 AM to 6 PM PST, workers must be flexible and open to a very flexible schedule. No time off allowed during the training period Education: High School Diploma. For our review, we are relying that candidates are screened for the following: The HRSC Assessment with Phones Required and results are included on resume. Top Daily Responsibilities: Answer HR Inbound Phone Inquiries Top Required Skills Candidate Should Have: Strong Customer Service, Call Center Experience 1-yr Preferred, Analytical Thinking, Detail Oriented Additional Skills Preferred: Attendance/Punctuality, Effective and Professional Verbal and Written skills, Ability to multitask (type while talking), Collaboration Skills, Team Player Mentality Open Enrollment: • High School Education • HR inbound phone inquiries • Strong customer service • Call center experience 1 year • Analytical thinking • Detail oriented • Punctuality • Verbal/written skills • Mutli tasking • Collaboration skills • Team mentality • They need a layer of complexity to customer service • They need the 35 wpm Performance metrics: • Pick up every call within 3 minutes • Schedule adherence • Needs to adhere to a certain schedule at 94% • Call metrics • QA • Call time varies from 6 minutes - 16 and a half minutes (depending on queue) CBRose

Created: 2021-11-29