Front Desk Receptionist

We are looking for talented individuals to join an amazing team at Waltham Crossings located in Waltham, MA. We have an opportunity for a per diem Front Desk Receptionist! Want to make your mark? Join Benchmark, a new type of senior living company. At Benchmark, we impact lives through human connection. We are thought leaders creating quality experiences and inspiring personal growth for all who engage with us. We just happen to imagine, build and manage beautiful, private-pay communities geared toward older adults. Are you Called to Care about your work, other people and making a difference? Do you believe that people and teams are Better Together than going it alone? Are you always striving to Be the Benchmark by which all others are measured? Then our core values match. Connect with us -and to what truly matters! The Front Desk Receptionist serves as the information referral center for all residents, families, potential residents, staff, guests, community contacts, and others visiting the community. S/he must be aware of all daily activities, administrative staff, and management company roles and responsibilities and direct or answer questions accordingly. In addition, the Front Desk Receptionist shall provide support for some computer processing duties as appropriate. PRINCIPLE DUTIES AND RESPONSIBILITIES Demonstrates basic understanding of emergency call system and nurse paging systemGreets visitors immediately upon arrivalProfessionally handles all phone calls and routes callers or answers questions in a timely and courteous mannerOffers refreshments (coffee, water, etc.) to visitors, where applicableGreets all residents, associates, and visitors with a warm smile and pleasant tone of voiceManages doctor appointment bookManages beauty and barber appointment bookActs as concierge for residents (calling taxis, handling telephone and/or cable problems, checking newspaper deliveries, etc.)Keeps lobby clean and neat, free of clutter and trashReports any mal-functioning equipment to maintenanceAssists the Community Sales Team, led by the Executive Director, with sales and marketing programs and initiativesDevelops and practices the ''30 second commercial'' to be used when greeting visitorsParticipates in in-service trainings as required by state regulations EDUCATION/EXPERIENCE/LICENSURE- CERTIFICATICATION High school diploma or equivalent certificate preferred.Possesses expert knowledge of telephone system and capable of teaching others SKILLS AND ABILITIES Possesses expert knowledge of telephone system and capable of teaching othersDemonstrates proficient computer skills (word processing, email, internet, Excel, etc.)Maintains awareness of all daily activities (and changes)Has full knowledge of the administrative staff, ownership, and management companyPossesses excellent verbal communication skills BENEFITS We believe in offering our employees competitive pay. To learn more about our pay and benefits, please apply today!

Created: 2021-11-29