Administrative Assistant / Customer Services

Customer Service Representative. This role is responsible for providing front-line customer service and support to employees, managers and sales staff for questions, issues, and problems related to orders, general customer inquiries and customer escalation. The Customer Service Representative will perform administrative, and data/records management activities in support of sales and customer service functions, including interpreting customer business reports, onboarding, real time order status reporting, field service, warranty, returns, etc. Apply today to schedule time on a recruiters calendar! Responsibilities Assists with processing of customer service requests. Clearly communicates problem symptoms and consults with CSR Tier 2 Supervisor as necessary to aide in resolving customer issues/requests. Perform transaction processing in support of CSR functions, including tracking, filing, sending correspondence, etc. Provide Live help on navigating internal resources on self-service and ASE technology tools. Perform required tasks per established Key Performance (KPIs) Maintaining accurate and Hubspot CRM account records. Contract administration to ensure proper contract attainment and implementation of contract requirements in accordance with company policies. Support Subcontracts and Purchasing personnel by providing compliant procurement processes and ensure appropriate flow down provisions are identified. Identifies, tracks, mitigates, and resolves risk issues.

Created: 2021-11-29