Customer Services / Administrative Assistant

UnitedHealth Group. UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone. We are 340,000 colleagues in two distinct and complementary businesses working to help build a modern, high-performing health system through improved access, affordability, outcomes and experiences. Optum delivers care aided by technology and data, empowering people, partners and providers with the guidance and tools they need to achieve better health. UnitedHealthcare offers a full range of health benefits, enabling affordable coverage, simplifying the health care experience and delivering access to high quality care. We work with governments, employers, partners and providers to care for 146 million people and share a vision of a value-based system of care that provides compassionate and equitable care., and we believe that our employees are our greatest strength. We are seeking an experienced Customer Service Representativeto join our team Duties include but are not limited to: In a call center type environment, responsible for daily communication with customers for inquiries or requests pertaining to service status, reporting, or general support needs. Responsible for diagnosing customers'' needs and solving them in the same point of contact. The Customer Service Representative provides basic information of our homes as well as company processes and procedures to our customers. Daily interaction with each markets'' operations team to ensure customer requirements are met. Resolve critical customer support issues in a timely manner. All other duties and responsibilities as assigned.

Created: 2021-11-29