Claims Technical Operations Specialist II

Overview The Claims Technical Operations Specialist position will work with internal and external stakeholders and will report to a Director of WC Claims. This role is responsible for developing claims functional and process requirements for projects, enhancements, and technology innovations. It will require th individual to possess an excellent understanding of the WC Claims business functions, focus on process improvements and will collaborate extensively with Claims leadership. The individual is expected to display a high degree of focus on driving projects to completion while building relationships with stakeholders. The Specialist will work with zonal Operation Directors to bring national initiatives to the local level. They will also work with other departments to progress business needs in the areas of technology and compliance, plus act as a SME during strategic discussions, projects, and local movements. Maintains a solid understanding of AmTrust''s mission, vision, and values. Upholds the standards of the AmTrust organization. Responsibilities Timely execution of assigned projects and initiativesLeads, facilitates, and supports strategic process and technology initiativesAnalysis of ad hoc reports to assist in diagnosis of operational issuesEngages in claims data collection around process improvements and engages in analysis of the data to make recommended changesSeeks to identify and understand business needs, and provide claims process solutions to enable impactful change in the claims organizationSupports the strategic direction of the organization through building business cases, project scoping/engagement, and implementationBuilds productive relationships across the organization, leading and influencing leadership to consider differing viewpoint that align initiatives and drive positive business outcomesProvide concise and creative displays of process and data in PowerPointImpacts the claims customer experiencePerforms other functionally related duties as assigned Qualifications Required:5+ years in Claims, preferably in Worker''s CompBachelors degree or equivalent experienceAdvanced Excel and PowerPoint functionsBasic skills in process mapping and experience with some exposure to VisioProven organization and analytical skillsCreative problem-solver with strong quantitative skills that can spot patterns, trends, and opportunities in dataExcellent communication and interpersonal skillsWillingness to work extended hours when occasions demandAbility to travel, nationally, up to 40% of the time Preferred: Experience in creating analytical reportsProject management skills or comparable experienceAdvanced degree or Six Sigma certificationsThis job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time.What We Offer:AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time.

Created: 2021-11-29