Service Consultant

AUTOMOTIVE SERVICE CONSULTANTPrevious High-line Service Adviser Experience PreferredAs a family owned and operated business, the Donald Automotive Group has been proudly serving the Charlotte Metro area for more than 25 years. When we opened the doors of our first dealership, our primary mission was to change the car servicing experience. We adopted a simple philosophy - strive to treat every customer as if they were our own family member. With that goal in mind, we''ve been able to consistently create a service experience that exceeds our customers'' expectations. As a result, Audi Charlotte has earned the prestigious J.D Powers Dealer of Excellence Award for several consecutive years!Service Consultants Earn a Great Income! Our Service Departments are growing due to high customer demand, and we need Service Consultants now! Service Consultants can earn an above average income. Start your career with us in one of our State-of-the-Art facilities. If you recognize the value in being a team player and are goal oriented, then the Donald Automotive Group would be the ''Home'' for you!Paid Holidays & PTOMedical, Dental and Vision PlansShort- and Long-Term DisabilityFree Basic Life Insurance401(k) Retirement PlanVehicle Purchase DiscountsWellness ProgramsClosed on SundaysResponsibilities:Serve as the communicator and liaison between the customer and technician; ensuring the customer''s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.Develop estimates by costing materials, supplies, and labor; calculating customer''s payment, including deductibles.Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database municate additional repair and service needs to the customer based on vehicle inspection.Administer the manufacturer warranty for qualifying vehicle repairs.Present a friendly, professional greeting to customers and help identify, confirm and offer resolution to customer concerns.Consult with customers on applicable service specials and keeping customer informed on completion times and service expensesQualifications/Requirements:Previous High-line Service Adviser experience preferredA team player who is focused on providing exemplary customer serviceAbility to multi-task in a fast-paced work environmentBasic mechanical understanding of an automobileStrong organizational skills and detail orientedBe at least 21 years of agePossess an acceptable driving record and a valid driver''s licenseResume must be uploaded, and online assessment completed for immediate consideration.We are an Equal Opportunity Employer.

Created: 2021-11-29