Scheduling Coordinator

Are you looking for a career where you can make a difference in the lives of seniors and special need clients in the community? Then consider joining our Home Instead Team! Experienced Scheduling Coordinator wanted in the Oakland area: with employer-sponsored healthcare plan with vision and dental options, paid time off, access to company vehicles and mobile phone allowance. The position is a full time 40 hour/week position with regular weekend and on-call responsibilities based on the organizations need.Home Instead is a non-medical senior care organization that specializes in companionship and personal care for seniors and special need patients residing in their private residence or in a facility. We are looking for CARING and COMPASSIONATE individuals to become a part of our Home Instead Pasadena family and join our mission of enhancing the lives of aging adults throughout our community.Job Description:Job responsibilities include a variety of duties which include: Client and CAREGiver scheduling, monitoring client and CAREGiver activity to ensure exceptional service, answering phones, follow up on client and CAREGiver issues, recognizing opportunities to increase service hours, and administrative duties such as assistance with CAREGiver on-boarding, and supporting other staff members with tasks as necessary to provide the highest quality service to clients.Primary Responsibilities:Answer incoming calls in a friendly, professional and knowledgeable mannerCreate and maintain client and CAREGiver schedules with an emphasis on creating high-quality matches and the development of extraordinary relationshipsMonitor, mediate and log all client and CAREGiver activity utilizing the software systemFollow up with all client and CAREGiver issues to ensure their problems are resolvedEnter and maintain accurate client and CAREGiver records in the software systemIncrease client loyalty to Home Instead by utilizing the consultative sales process to better meet our current client needsFollow up and communicate CAREGiver and client issues to ensure problems are resolvedDesign, test and implement a responsive contingency plan to ensure 100% maintenance of Service HoursPerform On-Call and Weekend responsibilities as required by the business needsRecognize and capture opportunities to increase service hours in scenarios to enhance and/or increase quality careField new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with the team to communicate and prepare for the Care ConsultationConduct Service Inquiries following the consultative sales process.Maintain regular attendance at the office to execute job responsibilitiesDemonstrate open and effective communication with the franchise owner, colleagues, CAREGiver, clients and family membersMaintain regular attendance at the office to execute job responsibilitiesAdhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the teamEnsure Home Instead standards are met and upheldQualifications:Applicants with minimum 2-3 years experience in scheduling in a medical or non-medical setting.Knowledge of the senior care industry.Must have the ability to present a professional appearance and demeanor.Must be patient and congenial. Must have computer skills and be proficient in proficient in Microsoft Office Suite.Must be fluent in English, able to communicate information efficiently, possess strong work ethic, multi-task, able to follow through and complete assigned tasks.Must be a good listener, pay attention to detail, and have the ability to prioritize tasks effectively.Must have a valid drivers license, reliable car and car insurance. Bilingual is a plus.Find out more about this fulfilling career opportunity with Home Instead at or call 510-686-9940 today!Each Home Instead franchise is independently owned and operated.Each Home Instead franchise is independently owned and operated.

Created: 2021-11-29