Operations Manager

Under the supervision of the Client Service Director, the Operations Manager is responsible for all client services, financial and operational facets of the program, including direct client relations with the assigned customer. In this role, the incumbent will drive the operations and ultimately be responsible for the success of the client''s program. The Operations Manager will also be responsible for collaborating with the account team to proactively improve support programs and enhance customer satisfaction.Essential Duties and Responsibilities:Learn and maintain detailed knowledge of all field operations processes and company policies.Lead and develop Regional Managers, including planning and directing staffing, training and performance evaluations to develop and implement sales and service programs.Analyze current client needs, goals and evaluate current/proposed business processes.Work in conjunction with Client Service Director to create goals and timelines for the dedicated account and prepare detailed proposals and contracts.Develop and implement a client communication strategy and measurement tools.Develop, document, and implement processes to ensure scalable and efficient management of the dedicated account.Prepare and deliver presentations for LMS and Client Leadership Team.Ensure consistency in account management processes and use of technology tools.Manage company funds and equipment in accordance with company policy.Maintain ongoing knowledge and expertise regarding new municate any distribution center changes and contact information to appropriate departments for updating purposes.Successfully complete training of all field related services and procedures.Perform other related duties as assigned.This job description does not imply that the above functions are the only tasks that may be performed. Individuals will be expected to follow any other job-related instructions and perform any other job-related tasks as directed by management.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Responsibilities With Regard to Workers'' Compensation Claims:You are responsible for reporting any employment related injury you incur to your direct supervisor as soon as possible following an incident resulting in an injury.Additional Requirements:Education/Experience: Bachelor''s Degree (B.A.) from a four-year college or university; or one to two year''s related warehouse experience and/or training; or equivalent combination of education and experience. Computer Skills: Ability to use and navigate on a company provided computer and mobile device applications. Proficient skills with MS Office Suite programs; Excel. Certificates, Licenses, Registrations: Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities.While performing the duties of this job, the associate is: Regularly required to use hands to handle or feel objects, tools/controls, and reach with hands or armsFrequently required to talk, listen, and read instructions on a mobile phone and/or printed on paperFrequently required to walk, kneel, squat, bend/stoop. May at times need to lift and/or move up to 50 poundsRegularly required to view items at both an extremely close and distance range and must be able to adjust and readjust focus Supervisory Responsibilities: Will manage Regional Managers and subordinatesWork Environment: Distribution Warehouse environment.Travel Requirements: Limited travel, will need to travel for training orientation once a yearLanguage Skills: English is the primary language skill; however, bilingual skills may be required based on business necessity.

Created: 2021-11-29