CLIENT SERVICES SPECIALIST

Facility: RS DECATUR ILCompensation Base: Compensation Bonus (if applicable): Equal Opportunity Employer.WE ARE HIRING WITH A SIGN ON BONUSSummaryProvides reentry case management and customer service support for Re-Entry Center designed to engage and promote success of participants in the community. Performs accountability and progress check-ins, administrative support, and assists case managers with case coordination and documentation. Learns, uses and models principles of the "What Works" system through evidence-based practices in all interactions with participants and other staff members in order to promote successful completion of reentry servicesPrimary Duties and ResponsibilitiesDocuments progress and accountability check-ins with all participants entering the facility and provides a positive, engaging presence designed to promote rapport building and mutual respect. May complete drug screens according to assigned random schedule for each client check-in.May perform sobriety testing via breath analysis and drug testing on participants who enter the facility for any purpose and document results for case-management pletes initial intake process with participants, including intake paperwork, input into Company database, and assignment of groups and other services designed to support participants needs.Provides general office administration duties, including answering phones.Provides general customer service to all who enter the facility, including participants, customers, visitors and the general public.Assists case managers with case coordination, communication with appropriate official agencies, and preparation and distribution of reports.Files, prepares charts and performs data entry as assigned to manage progress and compliance with program expectations.Responsible for office opening and closing procedures as assigned.May facilitate orientation and psycho-educational/behavior modification groups as assigned. Documents participants'' attendance, participation and progress in Company database and shares same with Company staff to ensure case coordination.

Created: 2021-11-29