Customer Service Rep/ Sales Support

Description: Louisville Tile Distributors is seeking a customer service rep that also offer support to our outside sales team. Our customer service counter works with the trade and retail customers doing order entry, giving technical installation advice. This position supports the outside sales reps through administrative activities such as quoting, order entry, job tracking, and CRM maintenance. The successful candidate in this position will have a passion for the customer and go above and beyond to create solutions. This is a full-time M - F position. We are located at 4520 Bishop Lane in Louisville, KY. Applicants must pass a post-offer drug screen and background check. We are dedicated to providing a workplace with health and safety measures in place to combat the spread of Coronavirus.Louisville Tile has been a family owned business since 1955 years with 13 locations. We provide on trend design, tile, and setting materials to residential and commercial customers in KY, OH, IN, TN, and MI. Louisville Tile offers careers in many fields and strives to promote from within. Our company has a family like environment with a caring culture. We were voted one of Kentucky''s Best Places to work in the last five years by our employees! You can learn more about us here.Customer Service Rep/ Sales Support Benefits Offered:Paid volunteer time off401(k) with employer matchBenefits after 30 days7 paid holidays. Requirements: Customer Service Rep/ Sales Support Qualifications:3 years of customer service experienceAssociates DegreeProficient in Microsoft Office productsCustomer Service Rep/ Sales Support Desired Skills:Willingness to learn about tile and installation materialsEfficient typing skills and very comfortable learning new softwareA passion for delivering great customer serviceAbility to make independent decisions, judgement calls, and be solution orientedProactive nature to anticipate customer needsCustomer Service Rep/ Sales Support Primary Functions:Face to face customer service with tile trade customer baseOrder entryAssist customers with inquiries on freight quotes, stock availability, backorders, and order statusDirecting customers regarding product selection and technical informationSupporting outside sales with quoting, job tracking through SalesForce CRM, and order entryCustomer Service Rep/ Sales Support Reporting, Reviews and Compensation:This position reports to the Operations Support ManagerThe position is reviewed at 90-days, and annually thereafter.Reviews are used for goal setting, compensation decisions, process improvement and advancement.PI154444260

Created: 2021-11-29