CLIENT SERVICES SPECIALIST

Facility: RS EAGLE COCompensation Base: $18.00Compensation Bonus (if applicable): Equal Opportunity Employer.WE ARE HIRING WITH A SIGN ON BONUSSummaryThis position provides case management and customer service support for the Reentry Center. Performs participant check-in procedures and assists case managers with case coordination and documentation. Learns, uses and models principles of the "What Works" system through evidence-based practices in all interactions with participants and other staff members.Primary Duties and ResponsibilitiesChecks-in all participants entering the facility. May complete drug screens according to assigned random schedule for each participant check-in.May perform breath analysis on each participant who enters the facility for any purpose and provides a written or computerized pletes initial intake process with participants to completion, including intake paperwork, input into Company database, and assignment of groups and other services.Provides general office administration duties, including answering phones. Provides general customer service to all who enter the facility, including participants, customers and the general public.Assists case managers with case coordination, communication with appropriate official agencies, and preparation and distribution of reports.Files, prepares charts and performs data entry as assigned.May collect participant payments, post payments on Company database, and make daily cash deposits.May be responsible for office opening and closing procedures.May be responsible to install and/or de-install electronic monitoring equipment on participants, and forward documentation to the appropriate agencies and the Company monitoring center.May transport participants to the center, community service events, job fairs, employment centers, clinics, etc. using Company vehicle.May clean electronic home monitoring (EHM) equipment.May facilitate orientation and psycho-educational/behavior modification groups on a weekly basis. Documents participants'' attendance, participation and progress in Company database.Performs other duties as assigned.

Created: 2021-11-29