System Services and Support Analyst

System Services and Support AnalystFidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a System Services and Support Analyst to work in Fidelity''s Enterprise Infrastructure group in Durham, NH!The RoleFidelity Investment Personal, Workplace, and Institutional Services (PWIS) is looking for a qualified individual to assume a key role as Systems Services and Support Analyst within the Production Operations Electronic Data Transmissions team (EDT). The EDT team is the primary entry point used by a wide variety of Fidelity clients to send financial and indicative information to multiple Fidelity service channels (Defined Contributions, Defined Benefits, Stock Plan, Health and Welfare, etc). This team is responsible for the support of all aspects of file transmissions between Fidelity and its clients and vendors. The responsibilities include the triage of batch job abends, oversight of the environment, and resolution of user-generated request tickets. Specific requirements of the role include:Primary Responsibilities This role requires the ability to script mainframe automation with REXX and other mainframe tools. The role will require migrating from server infrastructure to the Axway platform using CFT. Perform batch and data support activities through the use of JCL, COBOL, DB2 and various Mainframe tools and practices such as Control M, TSO, ISPF, SQL, etc. Communicate effectively with technical as well as non-technical associates. Ability to function effectively in a critical role balancing multiple projects and requests Ability to adjust communication to level of target audience providing clear, concise, and articulate updates as needed Participate effectively in meetings, calls, etc. Build and maintain day-to-day internal and external relationships in order to provide an ongoing high quality level of service to customers Utilize good judgment and recommendations to reach critical organizational objectives!Education Bachelor''s degree or equivalent academic/practical experience. 3 -5 years of previous experience in a Systems Support or Development role in a mainframe environment.Skills and Knowledge 3-5 Years of working experience and strong knowledge of FTP / SFTP / AS2/ NDM and other managed file transmission protocols Familiarity with AXWAY a plus 2 - 5 years of technical skills/experience using JCL, Control M, TSO, COBOL, DB2, SQL, ISPF, and FileAid Prior Experience with Fidelity mainframe application and batch processing is a plus. Proven analytical and problem solving skills Must be capable of learning complex processes quickly, and have the ability to learn through independent research. Ability to learn and function effectively as a member of a multi-location team Strong customer focus and customer satisfaction orientation Demonstrated ability to influence peers and superiors in a matrix environment The applicant should also demonstrate effective communication skills; both written and verbal. Availability to provide some off-hours /weekend on-call coverage as required.COVID Work Policy Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You''ll be spending some of your time onsite depending on the nature and needs of your role.Dynamic Working - Post Pandemic Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style.Your success and growth is important to us, so you''ll want to enjoy the benefits of coming together in person - face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you. Company OverviewFidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity''s U.S.-based regional and investor center locations. If you would like to experience Fidelity''s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at .We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at [Click Here to Email Your Resumé] .Information about Fidelity InvestmentsAt Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients'' money. For information about working at Fidelity, visit .Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Created: 2021-11-29