IT Helpdesk Support

6591 Seeking an IT Helpdesk Support in the Costa Mesa, CA area for a full-time position. Perform IT troubleshooting, desktop and remote support for end-users in a world-wide IT environment Duties & Responsibilities: Work on IT Helpdesk support tickets to troubleshoot issues with desktop computers, laptops, printers, and cell phones Assist onsite and remote employees with computer and software issues with Windows, Macs, iOS, and Android Provide recommendations for improving Helpdesk processes Escalate any major or unresolved IT issues to IT management Assist with implementation of policies and processes for company compliance with federal regulations Understands all security policies associated within the network infrastructure: Software installation and basic network troubleshooting Imaging computers and desktop/laptop setup Document resolution and follow up with trouble tickets Help purchase and manage hardware and software inventory Assist other IT team members with project tasks and testing Maintain computer equipment connected to the network Provide end-user and remote support; Assist and educate network users; Prepares technical and user documentation and training materials Performs other duties or special projects as assigned Minimum Qualifications: Technical aptitude to learn and follow instructions. In depth working knowledge of Microsoft Windows OS, Microsoft Office, and other standard PC applications Strong knowledge of PC hardware and software configurations Knowledge of networking protocols and services and Ethernet hardware, including routers and hubs Hands-on experience of Windows XP/ 7/ 10 and Active Directory Experience in remote access servers and VPN Excellent problem-solving ability Strong attention to detail Ability to research solutions and work independently on tasks Excellent customer service skills Ability to troubleshoot basic issues, such as printers, fax machines, MS Office suite, etc. Ability to determine issues via question triage. Answer phone calls and reply to trouble tickets. Strong follow up skills. Ability to research solutions and work independently on tasks Preferred Qualifications: Broad knowledge of Windows client/server network environment Strong written and verbal communication skills Demonstrated ability to work in teams and individually with minimal supervision Database experience Ability to multi-task and work on multiple projects and issues Good documentation skills Experience/Education: 0-3 years of experience Bachelor''s degree or certificate preferred Physical requirements/Work Environment This position primarily works in an office environment. It requires frequent sitting, standing and walking. Daily use of a computer and other computing and digital devices is required. May stand for extended periods when facilitating meetings or walking in the facilities. Frequent lifting of equipment up to 60lbs. Some local travel is necessary, so the ability to operate a motor vehicle and maintain a valid Driver''s license is required. The physical demands of the position described herein are essential functions of the job and employees must be able to successfully perform these tasks for extended periods. Reasonable accommodations may be made for those individuals with real or perceived disabilities to perform the essential functions of the job described. No Corp to Corp No Sponsorship No third party candidates considered for this position Local Candidates are encouraged to apply Vaccinated for Covid is required for employment If qualified and interested in this opportunity, please reply to JO6591 along with a copy of your updated resume. MantekPriority

Created: 2021-11-29