Communication Specialist/CSR

Becoming a McLane teammate is to become part of an honest, stable, and reliable company with 125 years of success. We are looking for teammates with perseverance who will take the extra step for our customers, our community, and our company. In return, we will pay you well and offer you the opportunity to go as far in your career as you want to go. BENEFITS: Accelerated pay based on your experience. Benefits such as medical, dental, vision, and company-paid life insurance. 401(k) with annual company match. ABOUT THE JOB: The Communications Specialists oversees all customer communication related to delivery arrival and departure. Monitor all routes dispatching for timeliness in delivery. Track any and all variances in delivery arrival via TMW/LTL/LCC systems. Oversee all customer communication via phone and email related to delivery variances in arrival and departure. Provide follow up confirmation of delivery via phone/email. Data entry and reporting related to on time performance. Oversee the master customer contact listing to ensure accurate and update to date customer contact information is listed. This position has additional duties and special requests that may be assigned at the positions supervisor''s discretion. In addition to customer communication, the Communication Specialist will also oversee functions directly related to the Customer Service Department. Answer and assist incoming callers with product related issues, delivery questions, and concerns. Oversee all email communication via the SAN Customer Service Mailbox to ensure accurate, timely follow up to customer inquiries. Track all inbound emails and calls through the Call Tracking System (CSA). Assist with processing credits directly related to routes and quality assurance requests. Process customer order guides, add-ons, late add-ons, deletions, redeliveries, customer pickups, DC transfers, and special order requests from outside vendors. Process and distribute daily reports to include, but not limited to: Exceptions report, Open Credit Order report, Open Sales Order report, Open Debit Order report, Catchweight Variances, Active Stores w/o Assignments, and Credit Order History report. Complete daily surveys to meet company''s criteria, and complete daily survey calls. This position has additional duties. Special projects may be assigned at the position supervisor''s discretion. MINIMUM QUALIFICATIONS & REQUIREMENTS: Have a high school diploma or equivalent. At least 1 year of call center, customer service, transportation, or foodservice distribution experience is preferred. Have experience in dealing with inbound and outbound communication. Have a basic working knowledge of Microsoft Office programs (Excel, Outlook, Word, Forms, Teams, etc). Bi-lingual Preferred, but not required. Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Created: 2021-11-29