AUES - Event Operations Manager
Allied Universal - Fullerton, CA
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At Allied Universal®, we continue to build an inclusive, Be Phenomenal® culture that encourages, supports, and celebrates a diverse workplace. It fuels our innovation and connects us closer to our customers and the communities in which we serve. Allied Universal offers so much more than just a job. We offer careers. We take great pride in our promote-from-within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions! Start your phenomenal career with Allied Universal® today!Allied Universal Event Services is looking to hire an Event Operations Manger. Key Responsibilities:Through knowledge of the principles and practices used in successful event management, this position is responsible for show preparation up and through its closeout, while adhering to all applicable policies and procedures. Duties include the provisioning of leadership and direction to subordinate staff, supervisors, and front-line crew members while maintaining the highest levels of employee morale, safety, service, appearance, and performance.Position carefully coordinates allocation of time and focus to main responsibilities based on priority. The ranking of priority includes, but is not limited to: Maintaining Client Relationships: Meetings, Site Visits, Networking Opportunities, Shop Competitors, etc. Participate consistently in local networking opportunities as related to scope of Business Development. Work with the local Branch Manager and Corporate Office to participate, when applicable, in National Associations Meetings (IAVM, IAEE, etc).Thorough Preparation of Show: External and Internal [Maintain Updated Grid, Cost Estimate, Security Plan, Attend and Participate in Meetings, Show Walk-Through''s, Logistics, Assignment of Key Personnel, On-Site Management, Development of Core, Enforce Policies and Procedures, etc.].Participate in the hiring and the development of core employees. Places specific ads for specialty positions and higher qualifying candidates via Corp HR as necessary to maintain the peaks and valleys.Essential Job Duties:Accountable to successfully service Clients and raise the bar and image of AUES in the local market. Maintains and develops existing and new customer relationships through appropriate avenues to optimize quality of service, business growth, and customer satisfaction. Possesses a general knowledge regarding AUES: Marketing Materials, Sales Tools, and Staffing Levels.By exposure, is aware of deal points and the operational and financial challenges we face with on-site logistics; including, but not limited to: check-in/check-out location & intricacies, shift overlap, walking time, post time vs. bill time, overtime [billable], split shifts, supervisory and management oversight, etc.With the information provided by the client (new or existing), position is capable of reading a show grid and staffing plan and has the ability to update on show site per protocols.Conforms to client/AUES agreement terms. Knowledgeable of local, state, and federal laws regarding mandatory rest breaks and meal breaks.Attends and participates in client staff meetings.Maintain Core Depth, Key Position Succession, and Monitor of Scheduled Personnel/Shifts When applicable, assists with scheduling CORE employees per protocols.Selects and communicates to Branch Manager, the appropriate supervisor and key crew personnel for each shift.Logistics:Coordinates pre-show meetings, walk-through''s, etc., necessary for preparation (including, but not limited to: post order development/training/issuance, deployment sheets, show grids, dot maps, etc.) Maintains equipment inventory and controls. Pre-plans the coordination of equipment for assigned accounts/events (and cleaning thereof).Field and Administrative Operations:Maintain compliance of the contractual agreement and oversee performance of such.While on site, maintains the highest quality of services.Ensures employees comply with policy and procedures; including, but not limited to: SMART Deployment, Briefings and quality thereof, Guest Service Standards, AUES image, Customer Satisfaction, Client Satisfaction, Radio Etiquette, Event Paperwork (ALL Critical Basic Tasks), Rest and Meal Break practices, Overtime, Check-in and Check-out procedures, etc. Verifies all paperwork is completed accurately and sent to the Branch Manager for processing.Documents per applicable policies and procedures employee incidents, write-ups, counseling sessions, disciplinary issues, workers compensation incidents, etc. and communicates to the branch manager for further follow thru. Miscellaneous:Anticipates Service Reviews by the Branch Manager or Corporate Representative.Position is flexible to various shifts, events, etc. including nights, weekend, and holiday work required. Must be able to lift 35lbs minimum.Maintains a valid driver''s license.Maintains a valid Guard Card.Obtains and maintains any and all local or state licenses required to work in our industry/field (ie: security license). Limited Travel Required.Allied Universal® provides unparalleled service, systems and solutions to people and businesses within our local communities, and is North America''s leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability/Sexual Orientation/Gender Identity Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.Allied Universal® provides unparalleled service, systems and solutions to people and businesses within our local communities, and is North America''s leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability/Sexual Orientation/Gender Identity Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.
Created: 2021-11-29