EPIC Application Analyst - Ambulatory Community ...

JOB SUMMARYAt Houston Methodist, the Application Analyst is responsible for intermediate level support and configuration of assigned applications. The position entails assisting, training and supporting customers with the operation and administration of systems. The Application Analyst troubleshoots issues and works with vendors on issue resolution. The Application Analyst partners with customers to increase understanding of available tools to enhance operational efficiencies. Responsibilities may include creating, documentation and assisting other IT groups and teams with issues and problems. The Application Analyst ensures the services provided contribute to the successful accomplishment of department and organizational goals. The Application Analyst possess intermediate technical expertise to support specific healthcare applications. The Analyst will cross train to become proficient in multiple applications. The Application Analyst applies skills in line with Houston Methodist values and goals, to assure the efficient, effective and consistent delivery of high quality IT services.PRIMARY JOB RESPONSIBILITIESJob responsibilities labeled EF capture those duties that are essential functions of the job.PEOPLE -25¬curately prepares written business correspondence that is coherent, grammatically correct, effective and professional. (EF)Establishes and maintains effective working relationship with clients. Shares acquired skills with team members through documentation and training. (EF)Assists, trains and supports customers with the operation and administration of systems. (EF)SERVICE - 30Þbugs, programs and tests systems and applications. Proposes solutions to problems and considers timeliness, effectiveness, and practicality in addressing client needs. (EF)Utilizes working knowledge of assigned applications to effectively complete assigned tasks. Applies workflow to and from clinical and business applications. (EF)Effectively leads and facilitates meetings. Develops meeting objectives, agendas and action items.Supports and installs software applications, including on call support. (EF)QUALITY/SAFETY - 20%Provides high quality technical support for assigned application(s). Creates custom solutions or configuration options to solve operational or workflow issues. (EF)Leads medium to large scale projects utilizing Houston Methodist project guidelines including budget adherence. (EF)FINANCE - 10%Establishes responsible deadlines and personal work plans and manages time effectively. Accurately completes and submits assigned work and status reports according to project timelines and expectations. (EF)Prioritizes issue resolution, work requests and tasks effectively. (EF)GROWTH/INNOVATION - 15%Anticipates client needs and communicates to department leadership for solution development. (EF)Resolves problems of moderate to advanced complexity using strong analytical and logic skills. Generates innovative solutions in partnership with customers, vendors cross and functional IT teams(EF)Seeks out opportunities to cross train and become proficient in multiple applications (EF)Participates in professional development. Completes Individual Development Plan. (IDP) (EF)This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. EDUCATION REQUIREMENTSBachelor''s Degree in Information Technology, Business Administration or related field or experience working as a licensed clinical or certified IT professional. An additional four years experience in addition to the experience listed below in lieu of Bachelors or licensed clinical or certified IT professional experience EXPERIENCE REQUIREMENTSThree years experience in IT or clinical or business workflow requiredExperience supporting clinical, ancillary or business environmentsCERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIREDCertification within six months of hire if appropriate to assigned application. (i. e. Epic) Epic Certification must be maintained.KNOWLEDGE, SKILLS AND ABILITIES REQUIREDDemonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or securityAbility to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principlesUnderstanding of business processes and requirements as related to the assigned (clinical or business) environment. Ability to support large scale clinical and ancillary systems Familiar with current database and operating systems as required for assigned applicationsTechnical skills to support multiple applicationsIntermediate level competency in multiple applications or areas of clinical workflow.Demonstrated project management skills. Ability to problem solve and generate innovative solutions in conjunction with customers, vendors, and Information Technology SUPPLEMENTAL REQUIREMENTSWork AttireYes/NoUniform NoScrubsNoBusiness professionalYesOther (dept approved) NoOn-Call* Yes, on a regular basis (for Non-Exempt or Exempt jobs)*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Event, etc) regardless of selection above. Travel** May require travel within YesHouston Metropolitan area May require travel outside Yes of Houston Metropolitan area **Travel specifications may vary by department. Please note any other special considerations to this job: __________________________Company Profile:Houston Methodist is comprised of a nationally recognized academic medical center and seven community hospitals with a history of health care innovation. We have consistently been recognized by several national organizations as one of the nation''s best places to work.

Created: 2021-11-29