Product Support Representative III

Opportunity:Serve as a representative for Customer Support within an Agile team that focuses on Problem Resolution activities for Operations Center and JDlink. This position will be to ensure that worldwide customer requirements are driven into products, and that serviceability, maintainability, and diagnostics needs are being delivered.Responsibilities:• Monitor and analyze case from the Global Support Center data to understand emerging issues within the Operations Center and JDLink and develop a prioritized list of product line improvements with that data and customer feedback• Create technical documents for training users of the software• Assist with resolving complex problems and knowledge source for the Global Support Center on issues escalated through the Problem Resolution Process• Assist with technical training for web and mobile solutions for internal users, marketing and support groups

Created: 2021-11-29