Service Coordinator

Home Instead®Service Coordinator Job DescriptionDurham Senior Care, Inc. d/b/a Home InsteadObjective:The Service Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients. The Service Coordinator is responsible for scheduling clients and CAREGiversSM in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships.Primary Responsibilities: Reflect the values of Durham Senior Care, Inc., (d.b.a. an independently owned and operated Home Instead franchise)Answer incoming calls in a friendly, professional, and knowledgeable mannerCreate and maintain client and CAREGiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationshipsMonitor, mediate, and log all client and CAREGiver activity utilizing the software systemFollow up with all client and CAREGiver issues to ensure their problems are resolvedEnter and maintain accurate client and CAREGiver records in the software systemIncrease client loyalty to Home Instead by maintaining excellence with schedulingFollow up and communicate CAREGiver and client issues to ensure problems are resolvedDesign, test and implement a responsive contingency plan that ensures 100% maintenance of Service HoursRecognize and capture opportunities to increase service hours in scenarios to enhance and/or increase quality careMaintain regular attendance at the office to execute job responsibilitiesDemonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family membersAdhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the teamMust live within a 10 mile radius of Durham, NC.Education/Experience Requirements:High school graduation or the equivalent 2+ years of related scheduling experience in a high volume, fast paced environment. Valid education and work experience may be consideredMust possess a valid driver''s licenseKnowledge, Skills and Abilities:Must demonstrate excellent oral and written communication skills and the ability to listen effectively Must have the ability to work independently, maintain confidentiality of information and meet deadlines Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skillsMust demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and proceduresMust have the ability to organize and prioritize daily, quarterly, monthly and yearly work Must have the ability to establish good working relationships with the franchise owner, office colleagues, clients and CAREGiversMust have the ability to sit at a desk and listen effectively for long periods of time on the telephoneMust present a professional appearance and mature demeanorMust have the ability to operate office equipment Must be patient and congenial on the telephone Must have computer skills and be proficient in Word, Excel, and other business systemsMust have the availability to work evenings and weekends as requiredMust have the ability to perform duties in a professional office settingMust demonstrate knowledge of the senior care industryEach Home Instead franchise is independently owned and operated.

Created: 2021-11-29