Administrative Assistant- MS6- 40hr

VIDEO INTERVIEW REQUIRED To be considered for next steps in the interview process, we require all Administrative Assistant applicants for positions in our Medical Surgical Units to introduce themselves to us with a digital video interview. (Applicants that are current employees of Connecticut Children''s do not need to complete a video interview.) Please complete your application, and then return to this page to complete your digital video interview. Click Here to take the first step in your interview process with us, now! MS6 is a very teamwork oriented, fast paced inpatient floor. We provide care to both medical and surgical patients, and specialize in the care of children with complex gastrointestinal and nephrology conditions as well as eating disorders. We work closely with both the neonatal and pediatric intensive care units as we are the next step for children graduating out of the ICU environment. We value continuity of care and build strong trusting relationships with our patients and their families. We pride ourselves on our talented, warm and friendly team and look forward to welcoming a new team member! SUMMARY Under general supervision, coordinates and performs a variety of administrative and operational support duties for a specified unit/department, which requires a range of skills and knowledge of departmental and organizational policies and procedures. Greets and direct visitors, answers and directs calls, utilizes some judgment to interpret departmental policy to resolve routine to complex inquiries or problems, serves as liaison with other departments. Prepares a wide range of documents; composes, edits, and proofreads correspondence and reports; creates and maintains spreadsheets; maintains databases and produces reports; establishes and maintains departmental filing systems. May perform duties involving mathematical calculations and general accounting procedures. ROLE RESPONSIBILITIES Reception, Information and Inquiries: * Following departmental protocol greets, determines needs & directs patients/parents, internal staff and external visitors; accepts, screens & routes telephones calls. * Answers inquiries, provides forms/information, or resolves problems concerning activities and/or operations of department; follows through, as required, to meet needs of customers. * May open and distribute incoming mail and prepare/process outgoing mail/packages. Appointments, Meetings and Events: * Coordinates and schedules appointments, interviews, meetings or events; exercises discretion and judgment to coordinate calendars for multiple individuals, care providers or groups. Correspondence, Reports and Documents: * Performs a variety of assignments utilizing personal computer to prepare, transcribe, type, edit and distribute agendas, minutes & documents compose routine to complex correspondence & documents; may create forms, flyers, templates as needed. Statistics/Records Maintenance and Reports: * Compiles and maintains statistics, budget or data pertaining to departmental operations. * Prepares or assists with preparation of scheduled and/or ad hoc statistical and narrative reports; performs basic information gathering and analysis; prepares reimbursement requests, work orders, requisitions etc. in accordance with pre-established procedures. * Copies and/or duplicates materials; prepare and transmit facsimiles. * Proofreads all work to ensure accuracy and neatness. Administrative Support Activities: * Anticipates, plans and coordinates activities to manage assigned administrative support responsibilities. * May be requested provide instruction and/or training to others in activities, processes and responsibilities * directly related to this position. * Maintains and expands own competencies by attending training sessions or educational programs, as * directed. Encourages team members to adhere to professional standards and to expand competencies. * As assigned, actively participates in and contributes to departmental/ organization wide committees. * Position may require travel to departments located in other buildings or on other campuses for duties * integral to the position. * Demonstrates knowledge of the population-specific differences and needs of patients in appropriate, specific * populations from young children through adolescence and applies them to practice. Demonstrates cultural * sensitivity in all interactions with patients/families and co-workers. * Demonstrates support for the mission, values and goals of the organization through behaviors that are * consistent with the Connecticut Children''s Standards. * High School Diploma, GED, or a higher level of education that would require the completion of high school, is required. * Associates degree or administrative certificate preferred, with 3 to 5 years progressively increasing experiences directly related to the duties and responsibilities specified. KNOWLEDGE, SKILLS AND ABILITIES REQUIRED KNOWLEDGE OF: * Strong working knowledge of Microsoft Windows operating system. * Working knowledge of scheduling and/or patient records or billing software such as IDX or SMS, or other software may be required by individual departments. * Departmental and organizational policies and procedures * General math and accounting procedures SKILLS: * Intermediate to Advanced level word processing skills and spreadsheet skills * Database management skills including ability to utilize database applications, perform basic queries and produce reports * Skill in use of operating basic office equipment (e.g. copier, fax, calculator, multi-featured telephone) Effective use of patience in day-to-day performance ABILITY TO: * Understand and apply knowledge of department/organizational policies and procedures to resolve routine to complex problems and meet multiple needs of customers * Multi-task and problem solve with working knowledge of unit/department * Organize and manage time, activities and processes on weekly and/or project basis * Make administrative/procedural decisions and judgments * Focus on customer needs and follow through to meet needs * As assigned, gather, review and compile information and prepare accurate and comprehensive reports, often with deadlines * Maintain calendars and schedule appointments utilizing electronic scheduling software * Create, compose and edit written materials * Function in a fast paced environment with strong attention to detail Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Created: 2021-11-29