Assignment Support Coordinator

Job Description Role Specific Functional Competencies Contractor Management ï‚ Manages the contractor pre-mobilisation and onboarding processes, ensuring tasks are completed within the appropriate timeframes and approvals sent via the relevant manager and payroll team ï‚ (If applicable) Provides effective global mobility administrative support for contractor relocations ï‚ Tracks progress of all processes during the placement lifecycle by setting up tasks on Bullhorn or maintaining and updating spreadsheets, ensuring these are adhered to compliantly ï‚ Proficient in utilising relevant clients'' ATS systems, such as IQN and Fieldglass, as required ï‚ Promptly liaises with third party providers during the onboarding process, to organise medical checks, for example ï‚ Builds and maintains rapport with the contractor during the onboarding process and throughout the lifecycle of the placement ensuring the most appropriate communication methods are used ï‚ Remains abreast of all process and legislative changes communicated by the Commercial team or Assignment Support team manager ï‚ Understands each client''s requirements and relevant country legislation ï‚ Manages and logs queries sent to the shared mailbox in a timely manner and prioritises these accordingly ï‚ Demonstrates team work to achieve all area/discipline/client demands to ensure consistency of service ï‚ Manages the offboarding process and ensures placements are closed on Bullhorn and department forecasts are up to date in a timely manner to minimise the Company''s exposure to risk ï‚ Proactively assists consultants by obtaining project information or potential leads from contractors Reporting ï‚ Accurately produces and delivers weekly reports via DMCC to facilitate and track regional contractor status ï‚ Follows up on issues that the reports flag up when appropriate and works with relevant consultant to resolve, for example, contractors whose placements have expired ï‚ Produces ad hoc reports via DMCC or populates spreadsheets to support the business with client requests, for example, rates breakdowns Communication and Escalation ï‚ Effectively works with other support teams, for example, Commercial, Payroll and Travel, to ensure the contractor end to end process runs efficiently ï‚ Ensures the contractor experience is positive through delivering a good level of service and prompt response times ï‚ Supports and works with other regional Assignment Support teams where there is overlap ï‚ Understands when to escalate any potential issues to Assignment Support Team Leader or Manager ï‚ Identifies and feeds back any Bullhorn issues to the relevant consultant ï‚ Appropriately notifies Team Manager of any delays with work due to fluctuations in volumes if this may affect service delivery Visa & Logistics (if applicable) ï‚ Works closely with particular region to coordinate visa requests ï‚ Ensures visa applications are made within appropriate timeframes and if necessary, liaises with the relevant visa issuing authority to assist with the process ï‚ Proactively researches any visa or mobilisation requirements if contractor is being placed in a new region Output Range/ Dimensions Key Performance Indicators ï‚ Achieve 100% in team compliance audit completed by the commercial team every month ï‚ Maintain each mailbox SLA Behavioural Competencies Customer Focus ï‚ Understanding customer needs and priorities to provide quality services ï‚ Using creative problem solving and successfully executing tasks to enhance the customer experience ï‚ Managing communications appropriately for the customer Enterprise ï‚ Making a productive contribution to revenue generation and exceeding minimum standards on activity and results ï‚ Understanding the business and its drivers ï‚ Proactively making improvements to address current challenges Integrity and Responsibility ï‚ Awareness of, adherence to and compliance with appropriate policies and procedures ï‚ Ability and willingness to escalate breaches of policies and procedures ï‚ Ability to manage confidential or sensitive information sensitively ï‚ Seeks out information to make informed decisions Teamwork ï‚ Collaborating effectively with others ï‚ The ability to overcome individual differences to achieve a greater goal Drive and Personal Impact ï‚ Being aware of personal development needs ï‚ Being proactive in gaining the required experiences and training to develop professionally and personally ï‚ Contribute to the culture of the company in a positive and meaningful way ï‚ Plans time and prioritises efficientlyWith over 90 years'' combined experience, NES Fircroft (NES) is proud to be the world''s leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Infrastructure, Life Sciences, Mining, Automotive and Chemicals sectors worldwide.With more than 100 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.

Created: 2021-11-29