Animal Services Supervisor - Adoption Team (City of ...

Position Information Posting Title Animal Services Supervisor - Adoption Team (City of Austin Employees Only) Job Requisition Number COA084572 Position Number 111105 Job Type Full-Time Division Name Animal Services Admin Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus three (3) years of experience in a related field, one (1) year of which were in a lead or supervisory capacity. Licenses or Certifications: Valid Texas Class C Drivers License. Notes to Applicants Who Are We? Austin Animal Center's mission is to enhance the lives of pets and people by preventing animal homelessness, to help lost pets find their way home or find new homes, to provide education and resources to preserve the human-animal bond, and to administer animal-related ordinances to ensure public and animal safety, all while achieving a 95% live outcome rate for sheltered pets. What is the Job?: The Austin Animal Center is seeking someone who will share our commitment to deliver exceptional service and care to our customers on a daily basis. The Animal Services Supervisor - Adoption Team, under the direction of the Program Manager, is the leader of our adoption team''s business operations and activities and the person that keeps this team moving forward. The position will plan, assign, and supervise work of assigned staff and will provide advice, counsel, training and support to the Customer Service Representatives. Customer Services Representatives are responsible for advising and responding to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability. Customer communication will occur in person, email, fax, phone or 311. Additional Duties: Assist in developing policies and procedures for assigned areas of responsibility. Assist in budget preparation and utilization and tracking of resources. Perform administrative functions and special projects. Maintain clear and accurate records. Contribute to the programs and services that support the shelter''s live outcome goal. All positions in the Animal Services Office are designated as essential. Essential employees are defined as employees who, by virtue of their presence, specialized function or necessary skills, are essential to the meeting of business or certain operational needs and are, therefore, required to report to duty during events of emergency closure of City operations. Regarding Your Application: Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered. A cover letter and résumé are required, but will not substitute for a complete employment application. Incomplete applications will not be considered. Please include contact information from previous employers. A cover letter is also required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position. Writing Assessment: Writing skills will be assessed by cover letters and answers to the supplemental questions. Please limit your answers to the supplemental questions to 250 words. If you are selected to interview: Military/Veterans must provide a copy of their DD214 at the time of initial interview to receive military/veteran interview preference. If you are selected for hire: You must provide proof of education which may include your official college transcript, High School diploma, GED or equivalent degree and your professional licenses. A Criminal Background check (CBI) will be conducted. Additional Information: Austin Public Health/Animal Service Office worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any APH/ASO worksite - including construction sites, parking lot, or in any personal vehicle located on the premises. Please Note this posting may close any time after 7 days. Driving Requirement: This position requires a Valid Texas Class C Driver''s License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin''s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Pay Range $22.95 - $29.26 Hours Days and hours may vary to include weekends and holidays. Austin Animal Center staff are considered essential and may be required to work weekends, holidays and days when other City departments are closed. Job Close Date 12/19/2021 Type of Posting Reserved for City Employees Department Animal Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 7201 Levander Loop Austin TX 78702 Preferred Qualifications Demonstrated excellent interpersonal skills including the ability to establish and maintain effective communication and working relationships with other City employees and the public both verbally and in writing. Demonstrated ability to read, write, and speak Spanish. Demonstrated experience in a full range of supervisory activities including selection, training, evaluation, counseling and recommendations for dismissal. Prior work experience managing schedules and delegating team assignments. Demonstrated experience working in a fast paced, high stress environment and managing emotions and competing priorities. Prior experience with budget planning, budget management, and purchasing. Demonstrated experience problem solving and prioritizing. Demonstrated experience providing excellent customer service and de-escalating conflicts. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. 1. Planning, assigning and supervising work of assigned personnel and providing advice and counsel to subordinates in ordinances, policies and regulations.2. Performing quality control reviews of work assigned to personnel.3. Ensuring compliance with unit procedures, policies, and protocols. 4. Dealing with the public; answering complaints and advising them on laws, ordinances, policies and regulations. 5. Assisting in developing policies and procedures for assigned area (s) of responsibility. 6. Assisting in budget preparation and utilization and tracking of resources.7. Interpreting section(s), policies and procedures to subordinates and customers.8. Performing assigned section(s), administrative functions and special projects.9. Maintaining and updating automated record keeping and files.10. Coordinating with other agencies in activities related to the designated section(s).11. Coordinating with other section(s) supervisors scheduling of staff.12. May prepare notifications for the news media. Responsibilities- Supervision and/or Leadership Exercised:Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. 1. Knowledge of animal and rabies control laws and ordinances including care, restraint, quarantine, animal behavior, anatomy, hygiene, nutrition, first aid and customer service.2. Knowledge of humane and safe animal care3. Knowledge of good customer relations dealing tactfully and professional with customers and public in emotional or adversarial conditions.4. Knowledge of personal computers and word processing software, mainframe processors, printers, faxes and copiers.5. Ability to maintain effective working relationships with management, coworkers and the general public.6. Ability to communicate effectively oral and in writing to respond to inquiries and prepare and present information.7. Adhere to disease management and saftey protocols. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for this position are: Graduation from high school or equivalent, plus three (3) years of experience in a related field, one (1) year of which were in a lead or supervisory capacity. Do you meet these minimum qualifications? yes no * Are you a current City of Austin employee? Yes No * Please describe your supervisory/lead experience. Be sure to include the number of employees you supervised/led, the type of work you supervised/led, and the level of responsibility you possessed in the areas of hiring, training, assigning work, counseling, and evaluating employees. (Open Ended Question) * Using complete sentences, briefly describe your leadership experience setting goals, delegating work, directing daily workflow, and handling a wide variety of tasks with competing deadlines and frequent interruptions. (Open Ended Question) * Providing first class customer service is essential for this position, please describe your experience communicating with internal and external customers. (Open Ended Question) * Please describe your experience in developing, coaching, mentoring, and supervising staff, to include personnel development and addressing employee issues. (Open Ended Question) * Select the statement that best describes your English/Spanish bilingual skills. Speak both English and Spanish fluently. Speak some Spanish. Understand some Spanish. Fluent in English only. Fluent in Spanish only. * If identified as a top candidate, do you agree to a Criminal Background Investigation (CBI)? Yes No * This position requires a valid Texas Class C Driver License. Do you have a valid Texas Class C Driver License or, if selected for this position, do you have the ability to acquire a valid Texas Class C Driver License by your hire date? Yes No * The City of Austin Driver Eligibility Standards require that External New Hires meet the City''s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement? Yes No * In the prior twelve months have you been employed by, owned any interest in, or been an officer or board member, for any business entity, including a non-profit organization that is transacting any business with the City of Austin, including a recipient of any contracts, grants, or any funds of any kind from the City of Austin? Yes No Optional & Required Documents Required Documents Cover Letter Resume Optional Documents

Created: 2021-11-29