Professional Sales Backoffice Agent

It''s a good time to be with Miele! This position is responsible for all sales-related activities which include Management and processing of sales orders, quote administration and all necessary customers follow up regarding orders and/or quotes received via email and phone. Maintaining customer portals, assisting accounts receivables, setting up new customer and end user accounts, assisting with returns and working closely with the 3rd party warehouses. Essential Functions Administrative support for the Professional business incl. quotes, shipping details and customer support Research all necessary products to fulfill Professional orders Provide specification and installation data/documents when necessary Coordinate Professional order shipping Coordinate service and machine requests for Professional orders Assure the appropriate input and processing of all necessary orders for Professional Assure the appropriate pricing of quotes Follow up where necessary with customers/sales representatives when related to orders or quotes Monitor all necessary sales reports and implement corrective actions when necessary Work with other departments, Logistics, Warehousing and Professional Service as necessary to ensure order fulfillment Suggest corrective actions when necessary to rectify order and/or quote issues Assist with projects for all lines within the Professional Department Interact professionally with customers on the phone, email, etc. as necessary Collect all credit information, tax, W9 and contact information for receivables. Maintain returns and work closely with 3rd party warehouses Other duties as assigned Requirements High school diploma or general education degree (GED) Strong computer skills with knowledge of Microsoft Office (Excel) Ability to read, write and comprehend instructions, correspondence, and memos in English Ability to read and interpret documents such as safety rules, operation and maintenance manuals in English Ability to apply concepts of basic math Strong background using CRM systems SAP experience preferred A working knowledge of computer software Excellent customer service and communication skills Ability to manage difficult customer situations Ability to multi-task Some prior call center experience preferred Ability to work independently Overnight travel as required (Approximately 5%) Why you might like working here: You love autonomy and the accountability for results You like working for a family run company, market leader in the premium domestic appliance. You like working for a company that believes in the aspiration to do it forever better and to be forever better A competitive compensation package 100% covered Life and long-term disability insurance Wellness discounts on medical premiums 401k with company match Generous Employee Purchase program Wellness and volunteer Programs Engaging Employee Activities ABOUT MIELE What does it take for a family run company to become world market leader in the premium domestic appliance and commercial machine segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are at entry levels or managers. Miele asks a lot of its employees. They are expected to develop and manufacture worldwide market premium products that are ''Immer Besser''. In return, they receive the most valuable thing Miele can give them: that they themselves become ''Immer Besser'' - in all of their professional and personal abilities. ''Immer Besser'' is therefore an entrepreneurial success principle from which customers and employees benefit in equal measure. We call this principle ''MAKE IT BETTER. BE BETTER''. Miele is an Equal Opportunity Employer and supports and enforces a drug-free workplace. EOE/AA:M/F/D/V

Created: 2021-11-29