Sales Gallery Coordinator

Job Description Description - External This is a great opportunity to bring your sales career to a leader in the hospitality industry. This position will provide you the opportunity to utilize your skills in customer service, sales and organization! If you are excited, and passionate, about ensuring our guests have a memorable experience then this is a wonderful time to join Hilton Grand Vacations. What will I be doing? As a Sales Gallery Coordinator, you will be responsible for driving company success through performing the following tasks to the highest standards: Exhibit friendly attitude in all interactions with guests, management, and other staff members to set a positive environment for the Sales Executives Work at an equivalent level with other team leads by providing proficient leadership across all teams within the Support Services department to encourage cross team interaction as well as cross team leadership coverage and support Verify accuracy of invitation and attendance of guests for scheduled tours before contacting Sales Executive and Manager on point Provide the Sales Executive with general information regarding the tour guest while assigning appropriate sales presentation table and as needed assign Take Over Sales Closers (TO) and Vacation Introduction Program Agents (VIP) during the sales process Uploading and maintaining integrity of the tour rules and rotation while providing accurate and timely reporting of exception tour information processing Accurately prepare gifting receipts and gift vouchers while completing daily reconciliation of premiums, gifts and paperwork Responsible for presentation as well as preparing and maintaining the kitchen, self-service, galleries, kid room, and guest seating areas Responsible to follow the department''s attendance policy including checking the sick call line and submitting proper paperwork in a timely manner Participation in skills assessments for training and development will be mandatory Responsible for conducting team meetings, staff training, handling customer concerns, updating policies and procedures, completing daily/monthly reports or other required paperwork and other miscellaneous tasks as needed by management Qualifications Qualifications - External What are we looking for? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company''s success are our Team Members! To fulfill this role successfully, you must possess the following minimum qualifications and experience: 1+ years of proven administrative/clerical duties in an office setting experience 1+ years of guest or customer service experience Ability to provide feedback to internal and external customers Proficiency (reading, writing, speaking) in English Able to work a flexible work schedule including night, weekends and holidays High school diploma or equivalent It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: 4+ years of administration in a professional office setting 2+ years or more in guest service in a branded hotel or in a customer service area Ability to support other teams through leadership, resolving conflict and complex issues BA/BS/Bachelor''s degree We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Created: 2021-11-29