Fleet & National Account Manager

Monro, Inc.Monro, Inc. is one of the nation''s largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the industry"”Monro Auto Service and Tire Centers, Ken Towery''s Tire & Auto Care, Mr. Tire, Tire Choice, amongst many more regional chains. Our dominance is driven by teammates who strive to provide a five-star experience and deliver consistent value to our guests and shareholders. At Monro, we understand that a 5-star guest experience begins with a 5-star teammate experience. In fact, we''re currently investing more than $100 million in store improvements, new technology, and career development through our own Monro University training platform.Destination Monro - Your Career is Here!Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America''s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We''re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships; if you value honesty and integrity - we have a Destination for you at Monro. Contact us to learn more. Destination Monro! - Your career is here. Job DescriptionThe Account Manager is responsible for developing and growing our National Accounts (Fleet Management Companies, Warranty, Rental Car, Roadside, Government, Dealerships, and Installer programs) and growing our regional and local fleet business. The Account Manager will develop and grow assigned accounts or segments partnering with company personnel in developing business plans, pricing strategies, and customer presentations to align with the customer account planning cycle and ensuring assigned customers'' needs and expectations are met by the company. Essential Functions:Establishes productive, professional relationships with key personnel in assigned customer accountsCoordinates the involvement of company personnel, including support, service, and management resources in order to meet account performance objectives and customers'' expectationsProactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets and critical milestones for a one and three-year periodProactively assesses, clarifies, and validates customer needs on an ongoing basisLeads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnelAchieves assigned sales quota in designated national accountsMeets assigned expectations for profitabilityAchieves strategic customer objectives defined by company managementCompletes strategic customer account plans that meet company standardsBuild long-term relationships with employees, clients, government officials and stakeholdersSurface insights to drive executive decision making across the businessRespond to inquiries from the stores regarding your customersManage AutoIntegrate updates and resolve open repair orders in AutoIntegrateUse business intelligence platform (Sisense, PowerBI) to run queries and reports for business reviews and operational reportingSupport stores with damage claims for your customersManage accounts receivable with FinanceSupport stores to help drive new fleet business through coaching on the process, where to find forms, and help with questions from the Credit team about new applicationsPerform other duties as assignedManagement Responsibility: The Account Manager is an individual contributor to the team and works under the general direction of the VP, National Accounts to execute the strategic initiatives of the organization. LI-CF1QualificationsEducation and Experience:Bachelor''s degree from an accredited institutionMinimum of five years of strategic sales experience in a business to business sales environmentAutomotive Service experience is preferred (2+ years)All prospective employees must pass a background checkUS citizenshipKnowledge & Skills:Committed to a results driven cultureOutstanding customer service, communication (verbal & written), presentation, and leadership skills with the ability to work effectively with all levels within the companySelf-driven and motivatedQuickly able to learn new skills and apply those skills to the job at handSense of ownership and pride in your performance and its impact on company''s successCommitted to continuous improvement with a passion for building processes/tools to ensure efficiencyCritical thinker and problem-solving skills. Ability to take initiative in identifying problems, collecting data, and establishing facts in order to produce practical decisions and solutionsTeam player who will elevate the entire team with your work, attitude, and collaborationStrong analytical and data interpretation skillsDemonstrated data management and data querying skillsMethodical with strong attention to detailGreat time-management skillsDemonstrated project management skillsDemonstrated strategic and tactical planning skillsDemonstrated ability to effectively work in a remote scenarioComfortable with working across multiple functional areasAble to work in a fast-paced, challenging environmentProficient with all Microsoft Office applications with the ability to learn new and company specific software applicationsWork Environment & Physical Requirements:This job operates in a professional office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners and fax machines. Position requires prolonged periods of sitting/standing at a desk and working on a computer.Additional InformationBenefits • Health Insurance • Dental Insurance• 401K Retirement Plan with Company Match• Paid vacation• Paid Holidays• Employee Discounts • Career DevelopmentYour next Destination!Growth Opportunity: At Monro we''re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. You will receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers you to advance to the next level of Automotive Professional.Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Created: 2021-11-29