Automotive Service Manager

Overview We are seeking an experienced Automotive Service Manager for our family-owned and operated automotive service shop in New Orleans. This is an excellent opportunity for someone looking for a career with long-term growth. Responsibilities / Duties Customer Service Welcome customers and check them in for service, gather information, explain the inspection process, and collect signed work orders before any work is done. Educate customers on inspection results for their vehicles, communicate the benefits and value of any needed work, addressing any questions or concerns. Proactively communicate with customers throughout their visits to the center. Keep them informed, manage issues as they arise. Verify that inspections are being performed consistently and accurately on all vehicles. Spot-check & maintain training on inspection procedures as needed. Follow through with service reviewing any work done, seeking feedback, scheduling follow-ups, etc. Address and resolve any outstanding customer issues or complaints; ensure that they are resolved satisfactorily. Manage daily customer callback process to ensure calls are being made & appointments are being set. Scheduling Create weekly schedules to keep the center staffed appropriately for projected sales volume. Adjust schedule as needed to cover absences, meet demand, or improve center profitability. Proactively note and plan for holidays, local events, and other things that might impact center sales. Point-of-Sale Maintain detailed knowledge of the point-of-sale system. Be able to build a repair ticket quickly and efficiently. Order parts from approved vendors in a timely manner; track arrival and verify with a technician immediately to ensure parts are correct. Hiring Keep center fully staffed by hiring technicians and other center staff members as needed. Screen candidates thoroughly and ensure that all team members meet center standards. Proactively recruit and maintain a pipeline of potential technicians. Center Upkeep Proactively work to maintain a clean, comfortable, and professional store image at all times . Assist as needed in any regular store maintenance. Handle cores, returns, inventory deliveries, and other center upkeep tasks as requested.

Created: 2021-11-29