Operations Analyst (Customer Service Rep) - Credit ...

Job Description:Line of Business Job DescriptionFirst point of contact for inquiries received from high revenue clients via phone channel. Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests. Requests consist of Commercial Loan or Credit products only. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support. Key Responsibilities - Receive and respond to requests received by email or phone, but primarily phone; Provides resolution for requests received via phone or email; Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight; Conduct limited research and respond to client and be able answer questions and inquiries; Utilize the various bank systems to support clients requests.*Must be flexible to work during business hours, anywhere from 7am-8pm*Enterprise Overview: Responsible for the day-to-day analysis, research and resolution of varied problems. Functions include administering defined procedures, analysis and report generation, and exception processing. Coordinates the implementation of products/services and operational solutions. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training. Individuals typically have 2 to 4 years of experience.Required skills:Experience working with customers.Experience handling difficult situations with termediate proficiency in written (including grammar and spelling) and verbal communicationsComfortable receiving ongoing performance feedback and coaching.Ability to engage with customers, begin a conversation, build rapport, and handle fortable receiving ongoing performance feedback and fortable with ongoing change and learning new technology/processes.Ability to analyze and resolve customer inquiries.Ability to provide a positive customer experience through creative solutions.At least an intermediate ability in computer skills.Ability to navigate multiple computer systems while interacting with the customer.Desired skills:1-2 years of experience in the Banking/Financial industry.1-3 years of experience working in a call center.Job Band:H6Shift: 1st shift (United States of America)Hours Per Week:40Weekly Schedule:Monday-Friday 7am-4pm, or 8am-5pm or 9am-6pReferral Bonus Amount:0 --> Job Description:Line of Business Job DescriptionFirst point of contact for inquiries received from high revenue clients via phone channel. Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests. Requests consist of Commercial Loan or Credit products only. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support. Key Responsibilities - Receive and respond to requests received by email or phone, but primarily phone; Provides resolution for requests received via phone or email; Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight; Conduct limited research and respond to client and be able answer questions and inquiries; Utilize the various bank systems to support clients requests.*Must be flexible to work during business hours, anywhere from 7am-8pm*Enterprise Overview: Responsible for the day-to-day analysis, research and resolution of varied problems. Functions include administering defined procedures, analysis and report generation, and exception processing. Coordinates the implementation of products/services and operational solutions. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training. Individuals typically have 2 to 4 years of experience.Required skills:Experience working with customers.Experience handling difficult situations with termediate proficiency in written (including grammar and spelling) and verbal communicationsComfortable receiving ongoing performance feedback and coaching.Ability to engage with customers, begin a conversation, build rapport, and handle fortable receiving ongoing performance feedback and fortable with ongoing change and learning new technology/processes.Ability to analyze and resolve customer inquiries.Ability to provide a positive customer experience through creative solutions.At least an intermediate ability in computer skills.Ability to navigate multiple computer systems while interacting with the customer.Desired skills:1-2 years of experience in the Banking/Financial industry.1-3 years of experience working in a call center.Job Band:H6Shift: 1st shift (United States of America)Hours Per Week:40Weekly Schedule:Monday-Friday 7am-4pm, or 8am-5pm or 9am-6pReferral Bonus Amount:0 Job Description:Line of Business Job DescriptionFirst point of contact for inquiries received from high revenue clients via phone channel. Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests. Requests consist of Commercial Loan or Credit products only. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support. Key Responsibilities - Receive and respond to requests received by email or phone, but primarily phone; Provides resolution for requests received via phone or email; Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight; Conduct limited research and respond to client and be able answer questions and inquiries; Utilize the various bank systems to support clients requests.*Must be flexible to work during business hours, anywhere from 7am-8pm*Enterprise Overview: Responsible for the day-to-day analysis, research and resolution of varied problems. Functions include administering defined procedures, analysis and report generation, and exception processing. Coordinates the implementation of products/services and operational solutions. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training. Individuals typically have 2 to 4 years of experience.Required skills:Experience working with customers.Experience handling difficult situations with termediate proficiency in written (including grammar and spelling) and verbal communicationsComfortable receiving ongoing performance feedback and coaching.Ability to engage with customers, begin a conversation, build rapport, and handle fortable receiving ongoing performance feedback and fortable with ongoing change and learning new technology/processes.Ability to analyze and resolve customer inquiries.Ability to provide a positive customer experience through creative solutions.At least an intermediate ability in computer skills.Ability to navigate multiple computer systems while interacting with the customer.Desired skills:1-2 years of experience in the Banking/Financial industry.1-3 years of experience working in a call center.Shift:1st shift (United States of America)Hours Per Week: 40

Created: 2021-11-29