Remote Ops System Operator

At Vestas, we live our company values of Accountability, Collaboration, Simplicity, and Passion. In a dynamic and evolving industry, we change quickly to meet the needs of our customers. Our passion is to preserve the environment through sustainable energy solutions. If this aligns with your values and passion, we want to hear from you! Operations Engineering/Remote Operations Centers/Remote Operations Center NCSA The Control Center Operator''s role is to provide real-time remote troubleshooting and operational support to maximize turbine and system availability. We provide phone and email support for external customers, field personnel, and cross-department colleagues to resolve technical and operational issues. Our department strives to bring forth technical and operational improvement solutions to optimize turbine performance and lower the cost of energy. This Operator will be part of a team that supports 24/7 monitoring services throughout North America. Responsibilities Perform advanced-level wind turbine remote operations and support. This includes proficient troubleshooting and use of remote operation and diagnostic tools. Document tasks where required and enters data into the company system, such as SAP Effectively gather information remotely regarding turbine issues and performance. May diagnose, recommend and implement solutions for turbine equipment. Communicate pertinent information to key team members in the field. Seek assistance when encountering turbine issues outside trained skill level to ensure achievement in resolution Follow the basic structured problem-solving process to perform troubleshooting and diagnostic tasks with remote SCADA and IT diagnostic tools With limited to no supervision initiate and perform most work tasks as well as follow defined instructions as directed according to written and verbal instructions Demonstrate and promote integrity, professional initiative, as well as a focus on reliability, and quality of work. May assist with or perform basic quality audits of less proficient staff Effectively promote an inclusive team environment through assisting teammates in accomplishing goals as well as mentoring junior technical staff. Visibly support and promote team spirit and collaboration Effectively look for improvement opportunities to job appropriate processes and procedures and communicate through the appropriate channels Interface with customers and may respond to customer inquiries. Will refer complex customer inquiries to higher-level technical staff or manager. Demonstrate professional customer service This role may require travel, working overtime, including working a variable work schedule as needed to meet business goals Qualifications Minimum one (1) year technical wind industry experience OR in absence of technical wind industry experience, minimum three (3) years experience working with hydraulic, electrical, mechanical skills Technical Associates degree or equivalent is a preference Proven use and understanding of intermediate IT tools Very professional verbal communication skills and reading comprehension skills Professional attention to detail and solid problem-solving skills Prior customer relations experience in a commercial setting is a preference Competencies Proficiency in Microsoft Office Suite computer skills (Windows, Word, Excel, PowerPoint, Outlook) and other software programs Ability to follow instructions. Ability to communicate effectively in English. Regular and reliable attendance Ability to interact frequently with others in a professional, courteous manner Ability to understand technical language and to recognize and differentiate technical issues Ability to work with limited supervision and unsupervised as well as in a team environment What We Offer As a member of the Vestas team, we offer a competitive salary and one of the most comprehensive benefits plans in the industry. Among the many amenities we offer: healthcare; dental; vision; paid time off (PTO); generous 401(k) plan; tuition assistance; and much more. It is the policy of Vestas to afford equal employment opportunity without regard to age, race, religion, color, gender, or national origin, and to afford equal opportunity to veterans and individuals with a disability, or any other characteristic protected by federal, state, provincial, or local law. Applicants requiring reasonable accommodation to the application and/or interview process should notify a representative within the People & Culture department. Additional Information This position is located in Vestas corporate office in Portland, Oregon. This position is a swing shift Monday - Friday 2PM - 10:30PM **Vestas requires employees to be fully vaccinated for COVID-19 as a condition of employment. Reasonable accommodation requests will be considered CCPA Notice for California Applicants About Vestas Vestas is the energy industry''s global partner on sustainable energy solutions. We design, manufacture, install, and service wind turbines across the globe, and with +136 GW of wind turbines in 84 countries, we have installed more wind power than anyone else. Through our industry-leading smart data capabilities and +117 GW of wind turbines under service, we use data to interpret, forecast, and tap into wind resources and deliver best-in-class wind power solutions. Together with our customers, Vestas'' more than 29,000 employees are bringing the world sustainable energy solutions to power a bright future. Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills and perspectives, and gives everyone equal access to opportunity. We invite you to learn more about Vestas by visiting our website at and following us on our social media channels.

Created: 2021-11-29