Sales Coordinator

Overview Pactiv Evergreen Inc. (NASDAQ: PTVE) is a leading manufacturer and distributor of fresh foodservice and food merchandising products and fresh beverage cartons in North America and certain international markets. It supplies its products to a broad and diversified mix of companies, including full service restaurants and quick service restaurants, foodservice distributors, supermarkets, grocery and healthy eating retailers, other food stores, food and beverage producers, food packers and food processors. To learn more about the company, please go to the company website at . 130 miles east of Des Moines, and 230 miles west of Chicago, Cedar Rapids is a city in eastern Iowa. The Cedar Rapids Museum of Art includes many works by native Iowan painter Grant Wood. Brucemore is an estate with acres of gardens and an 1880s mansion, which houses local history displays. Nearby, Bever Park has an ice rink, a pool and farm animals. The National Czech and Slovak Museum and Library offers exhibits on the history and culture of 19th-century immigrants. Evergreen Packaging Equipment is located in the city of Cedar Rapids, Iowa, with close proximity to Chicago. Initially begun in 1880 to service the dairy industry, EPE now manufactures gable-top carton filling machines, making Evergreen Packaging a fully vertically integrated carton provider for its customers. EPE has 170 team members and now has 1300 installed machines in over 50 countries. Pactiv Evergreen is committed to a diverse and inclusive workforce. Pactiv Evergreen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age national origin, physical or mental disability, genetic information, gender identity and/or expression, marital status, veteran status or other characteristics or statuses protected by law. For individuals with disabilities who would like to request an accommodation, please call (847) 482-4320 or email [Click Here to Email Your Resumé]. All information will be kept confidential according to EEO guidelines and applicable laws. Responsibilities Purpose:This position is the "training ground" for full Sales Coordinator II responsibilities. Employees in this position will become proficient at data entry, filing, order processing and other "system" responsibilities before advancing into a customer contact role. At that point, they are responsible for responding to phone, fax, mail and e-mail requests for repair parts from domestic and international customers. Key customers are worldwide end users of Evergreen filling machines and EP service personnel. Activities related to this position include (1) processing orders, (2) quoting part prices, (3) negotiating delivery dates, (4) researching technical information and (5) ensuring customer satisfaction. Coordinators will be assigned specific areas of responsibility such as support for specific international customers. Incumbents will need to be at their desks during most of the working day and must actively participate during on-call hours to ensure customer satisfaction. Various non-sales support functions may be assigned on a permanent basis or as a backup for other positions. Key Responsibilities: What: Complete data entry for all phases of order administration (quotes and sale orders).Perform customer support functions.Process daily reports to extract orders with parts allocated.Expedite parts in-transit for emergency customer orders.Retrieve completed paperwork from the shop and route to appropriate personnel.File sale orders, customer purchase orders, and associated documentation. What: After 6 months, satisfy international and domestic customer requirements:Respond to customer phone, fax, and e-mail requests in a timely, accurate, friendly and professional municate effectively with customers worldwide.After handling customer requests for 6 months, provide on-call support per the schedule (periodically carry the cell phone and laptop), initially with assistance from a Sales Coordinator II.Monitor and expedite customer emergencies.What: Satisfy internal customer requirements:Work effectively with peers and employees in other departments, sharing knowledge and expertise.Have positive interactions with coworkers and internal customers.Work as part of a team, offering and accepting help as needed to meet customer requirements and ensure efficient operation of the department.What: Provide information necessary to meet fill rate and on-time delivery goals.Heed engineering changes to incorporate void and obsolete parts.Create realistic promise dates in line with fill rate and on-time delivery goals.What: Serve as a resource for product and procedure knowledge to peers and others.Become an expert in getting shipments right and on time.Learn the supply chain, forecasting and parts replenishment process.Learn SAP and Agile.Become familiar with parts manuals and how to find information in them.Gain knowledge about all product lines and all aspects of the repair parts business to ultimately benefit the customer. Gain knowledge in all aspects of the repair parts business to ultimately benefit the customer.Key Challenges:The external environment, including technology, competition, markets: The market for products is shrinking through consolidation and there are competitors making copies of parts. Commercially available parts prices may not be competitive. International shipments that go to all parts of the world provide challenges to making timely deliveries.The internal environment, including interaction with others, (both inside and outside the company) policies/practices: Coordinators must work with field service, engineers and supply chain personnel to meet customer needs. The company meets stringent ISO certification requirements to provide consistently high levels of product and service quality. The company has a history of providing high levels of service that must be maintained.The work itself, e.g., problems, opportunities, change: Everyone is being challenged to use new tools to provide higher levels of service. Each coordinator needs to maintain knowledge of the machinery and continue to develop in the use of SAP, Agile, Word, Excel and Access. Coordinators currently take orders and do little or no telemarketing of the parts. Going forward, skills might be developed in this area.

Created: 2021-11-29