Police Dispatcher Trainee

Position Information Posting Title Police Dispatcher Trainee Job Requisition Number COA084514 Position Number 112712 Job Type Full-Time Division Name Police Headquarters Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent. Licenses or Certifications: Must be able to obtain TCOLE Certification within one (1) year of employment, and TCIC/NCIC certification within six (6) months of employment. Notes to Applicants This is a Police Dispatcher (trainee) position only. This is an entry level position that works under immediate supervision while learning job tasks associated with dispatching police for service and entering secure data into the Computer Aided Dispatch System. Licenses and Certifications: Must be able to pass the State mandated exam to obtain the Texas Commission on Law Enforcement (TCOLE) Telecommunicator License within one (1) year of employment. Must be able to obtain TCIC/NCIC certification within six (6) months of employment. Additional Information: A detailed and complete employment application is required to help us better evaluate your qualifications. A resume must be submitted, but WILL NOT substitute for a complete employment application. Please verify the employment history dates on your resume exactly match the online application. Certification or the ability to type at least 45 net words per minute is required. Applicants who have taken a typing test administered through the Workforce Solutions Office within one (1) year of application date may attach the results to their online application as other document. Applicants will also be administered a skills assessment test. In compliance with the Texas Commission on Law Enforcement requirements, applicants must show proof of U.S. citizenship. The following documents are accepted: Birth Certificate - U.S. Passport - U.S. Passport Card - Certificate of Citizenship - Certificate of Naturalization. Click here for TCOLE rules Offers of employment are contingent upon successful completion of all testing requirements including a background check and investigation as administered by the department, fingerprint clearance, interview process, drug screening, and psychological exam. Employees will be in training status for 15-17 weeks. Upon successful completion of training program salary will increase after review of previous work-related experience. Pay Range $18.59/hr. (Salary increase upon completion of training) Hours Shift work- schedule varies. Shift assignments and days off rotate and are varied to meet the needs of a 24-hour, 7-day a week operation in an emergency response environment. To be considered for this position, candidates must be available for various shifts and various days off. Weekend and holiday work is required. Job Close Date 12/01/2021 Type of Posting External Department Police Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 5010 Old Manor Rd. (CTECC) Austin, TX 78723 Preferred Qualifications Customer service experience, preferably in a call center environment. Previous experience in a 911 Call Center is a plus. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Receives coded information requesting Police investigation from 911 to responsible field units including vehicle, motorcycle, and helicopter. Operates Police Emergency Radio System in accordance with FCC rules and regulations. Maintains constant awareness of status of mobile units and updates information as it changes. Receives radio calls from field units; transmits messages via radio or telephone using a Computer Aided Dispatch/Mobile Data Terminal computer system. Updates information on an ongoing basis to ensure all documentation is accurate and concise. Responsibilities - Supervisor and/or Leadership Exercised: None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of the operations of a Police Emergency Communications Center. Skill in oral and written communication. Skill in handling conflict and uncertain situations. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software applications. Ability to work in close quarters and to wear a telephone headset. Ability to apply telephone interviewing techniques. Ability to quickly and accurately obtain appropriate information. Ability to learn and communicate medical emergency pre-arrival instructions (EMD). Ability to deal tactfully with the public and others. Ability to establish and maintain effective communication and working relationships with City employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation from high school or equivalent. Licenses and Certifications Required: Must be able to obtain TCOLE Certification within one (1) year of employment, TCIC/NCIC certification within six (6) months of employment. Do you meet the minimum qualifications for this position? Yes No * Shift assignments and days off rotate are varied to meet the needs of a 24-hour, 7-day a week operation in an emergency response environment. To be considered for this position, candidates must be available for various shifts and various days off. Are you able to work varied shifts including days, nights, weekends, holidays and work the schedule as required? Yes No * Please detail your employment experience in an inbound call center or emergency communications center environment. (Open Ended Question) * If identified as a top candidate, do you agree to a Criminal Background Investigation (CBI)? Yes No Optional & Required Documents Required Documents Resume Optional Documents Cover Letter Other Document

Created: 2021-11-29