Production Services Lead - Production Readiness, Core ...

Job Description:Role Summary: The Production Services Lead - Production Readiness is accountable for the production readiness of critical projects within releases. Participates throughout the project life cycle ensuring design/change account for operational stability, such as ensuring monitoring, logging, and technical recoveries are built in. Ensures production support teams have what is needed to operationally support the environment post change, including documentation, knowledge transfer, demos, etc. Responsibilities:Understand at a high level and provide full oversight to Programs or High Impact Projects in each release.Engage appropriate teams to review and analyze high-risk areas.Partner with Portfolio Release Management and Project Managers from both the TI and CIO to understandholistic Release project scopes.Assist with remediating gaps/risks and ensure mitigation plans are developed.Understand the full spectrum of gathering project information for each release and assessing for impact and PRengagement.Escalate quality or timeline issues appropriately and construct periodic status reports.Develop and/or maintain the project assessment form used in understanding project scope/impactDevelop new processes or drive efficiencies from existing processesProvide one-off facilitation for out of scope requestsManage the engagement process and mitigate any future gaps.Understanding of end to end Release timelinesRequired Skills:3 or more years hands on experience in IT, with IT systems and/or application managementProject management experience (e.g. planning, organizational, and time management skills)Knowledge of Production Support procedures and requirementsExperience leading process improvement initiativesDesired Skills:5 or more years hands on experience in IT, with IT systems and/or application managementSoftware/code developmentProblem ManagementRisk AssessmentSharepoint Expertise/DevelopmentPost Production / Operations Follow-upKnowledge of the Agile paradigmExcellent verbal, written communication and organizational skillsStrong results & detail oriented, along with excellent interpersonal skills (e.g. documentation, teamwork)Experience in L2 or L3 platform or application triageStrong Coordination and Facilitation skills to drive meetings through intended outcomeHigh level understanding of the Design, Network Topology, Infrastructure documentsExceptional system analysis skills - using technical diagrams (e.g. use of architecture diagrams) and assessing the impact a change will haveTechnical aptitude- has the ability to learn and adapt to new technologies, applications, etc. and understand how to assess their production readinessSolid foundation and working knowledge of Topology Design, Network connectivity and Monitoring toolsSolid foundation of understanding Monitoring tools(Splunk, AppD, Sitescope, Glassbox, etc...)Strong Confluence/JIRA experienceJob Band:H5Shift: 1st shift (United States of America)Hours Per Week:40Weekly Schedule:Referral Bonus Amount:0 --> Job Description:Role Summary: The Production Services Lead - Production Readiness is accountable for the production readiness of critical projects within releases. Participates throughout the project life cycle ensuring design/change account for operational stability, such as ensuring monitoring, logging, and technical recoveries are built in. Ensures production support teams have what is needed to operationally support the environment post change, including documentation, knowledge transfer, demos, etc. Responsibilities:Understand at a high level and provide full oversight to Programs or High Impact Projects in each release.Engage appropriate teams to review and analyze high-risk areas.Partner with Portfolio Release Management and Project Managers from both the TI and CIO to understandholistic Release project scopes.Assist with remediating gaps/risks and ensure mitigation plans are developed.Understand the full spectrum of gathering project information for each release and assessing for impact and PRengagement.Escalate quality or timeline issues appropriately and construct periodic status reports.Develop and/or maintain the project assessment form used in understanding project scope/impactDevelop new processes or drive efficiencies from existing processesProvide one-off facilitation for out of scope requestsManage the engagement process and mitigate any future gaps.Understanding of end to end Release timelinesRequired Skills:3 or more years hands on experience in IT, with IT systems and/or application managementProject management experience (e.g. planning, organizational, and time management skills)Knowledge of Production Support procedures and requirementsExperience leading process improvement initiativesDesired Skills:5 or more years hands on experience in IT, with IT systems and/or application managementSoftware/code developmentProblem ManagementRisk AssessmentSharepoint Expertise/DevelopmentPost Production / Operations Follow-upKnowledge of the Agile paradigmExcellent verbal, written communication and organizational skillsStrong results & detail oriented, along with excellent interpersonal skills (e.g. documentation, teamwork)Experience in L2 or L3 platform or application triageStrong Coordination and Facilitation skills to drive meetings through intended outcomeHigh level understanding of the Design, Network Topology, Infrastructure documentsExceptional system analysis skills - using technical diagrams (e.g. use of architecture diagrams) and assessing the impact a change will haveTechnical aptitude- has the ability to learn and adapt to new technologies, applications, etc. and understand how to assess their production readinessSolid foundation and working knowledge of Topology Design, Network connectivity and Monitoring toolsSolid foundation of understanding Monitoring tools(Splunk, AppD, Sitescope, Glassbox, etc...)Strong Confluence/JIRA experienceJob Band:H5Shift: 1st shift (United States of America)Hours Per Week:40Weekly Schedule:Referral Bonus Amount:0 Job Description:Role Summary: The Production Services Lead - Production Readiness is accountable for the production readiness of critical projects within releases. Participates throughout the project life cycle ensuring design/change account for operational stability, such as ensuring monitoring, logging, and technical recoveries are built in. Ensures production support teams have what is needed to operationally support the environment post change, including documentation, knowledge transfer, demos, etc. Responsibilities:Understand at a high level and provide full oversight to Programs or High Impact Projects in each release.Engage appropriate teams to review and analyze high-risk areas.Partner with Portfolio Release Management and Project Managers from both the TI and CIO to understandholistic Release project scopes.Assist with remediating gaps/risks and ensure mitigation plans are developed.Understand the full spectrum of gathering project information for each release and assessing for impact and PRengagement.Escalate quality or timeline issues appropriately and construct periodic status reports.Develop and/or maintain the project assessment form used in understanding project scope/impactDevelop new processes or drive efficiencies from existing processesProvide one-off facilitation for out of scope requestsManage the engagement process and mitigate any future gaps.Understanding of end to end Release timelinesRequired Skills:3 or more years hands on experience in IT, with IT systems and/or application managementProject management experience (e.g. planning, organizational, and time management skills)Knowledge of Production Support procedures and requirementsExperience leading process improvement initiativesDesired Skills:5 or more years hands on experience in IT, with IT systems and/or application managementSoftware/code developmentProblem ManagementRisk AssessmentSharepoint Expertise/DevelopmentPost Production / Operations Follow-upKnowledge of the Agile paradigmExcellent verbal, written communication and organizational skillsStrong results & detail oriented, along with excellent interpersonal skills (e.g. documentation, teamwork)Experience in L2 or L3 platform or application triageStrong Coordination and Facilitation skills to drive meetings through intended outcomeHigh level understanding of the Design, Network Topology, Infrastructure documentsExceptional system analysis skills - using technical diagrams (e.g. use of architecture diagrams) and assessing the impact a change will haveTechnical aptitude- has the ability to learn and adapt to new technologies, applications, etc. and understand how to assess their production readinessSolid foundation and working knowledge of Topology Design, Network connectivity and Monitoring toolsSolid foundation of understanding Monitoring tools(Splunk, AppD, Sitescope, Glassbox, etc...)Strong Confluence/JIRA experienceShift:1st shift (United States of America)Hours Per Week: 40

Created: 2021-11-29