Order Processing/Customer Service Representative ...

We have a client in the Memphis area looking for a Customer Service/Order Processing Representative. Qualified candidate can start as soon as possible. This client is in need of someone that has excellent attention to detail, great people skills. Please review the below description and let us know ASAP if interested. Responsibilities for Data Entry•Enter customer information into order entry system as collected from emails, PDF?s, faxes and/or phone.•Review all data for errors and report any unusual findings to management•Coordinate with customer to provide shipping estimates via regional and national carriers•Maintain a standard hourly entry quota•Scan and print required documents needed to collect information for data entry•Ensure orders are accurately entered into order entry system•Contact customers via phone and/or email to troubleshoot orders•Work following privacy guidelines and dictated by state and federal law•Help complete customer returns or damages and issue credits when needed.Qualifications for Data Entry•High school diploma or equivalent degree is required; associates degree preferred•Prove customer support experience (2+ years)•Ability to effectively work within record software and update files accurately•Ability to foster and maintain relationships•Strong phone contact handling skills and active listening•Excellent written and verbal communication skills•Ability to multi-task, prioritize and manage time effectively•Willingness to work independently or as part of a team•Ability to thrive in a fast-paced and occasional high-pressure environment The hours are Monday ? Friday in one of four different shifts; 7 am - 4 pm; 8 am - 5 pm; 9 am ? 6 pm or 10 am ? 7 pm •Needs to be able to type at least 60 words a minute / use 10 fingers•Needs at least 3 years of data entry experience•Excellent written communication skills, including proof-reading, syntax, and grammar•Employ excellent time management in balancing all work duties•Proficient in Microsoft Excel, Word, and Outlook•Ability to work independently & as a team•Perform searches on websites for information•Routine Clerical experience AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.

Created: 2021-11-29