Customer Care Parts Department

YOU MUST GO TO OUR WEBSITE TO APPLY - We will not consider any resumes sent to us through email or other job posting sites. Please go to Location: Nych Group, Inc. 6935-K Reames Rd, Charlotte, NC 28216 Hours: Full time 9-5 Monday- Friday, Seasonal hours will vary during peak months of April-July. Some Saturdays will be necessary during peak season. Experience Required: 1-2 Years of Customer Service - but willing to train the right person About the Company: Nych Group sells multiple product lines, including Enclo, Zippity Outdoor Products and WamBam Fence. We manufacture vinyl and aluminum fence that is designed for the Do-It-Yourself customer. Our product is sold direct to customers through our website, as well as through the following retailers: Amazon US, Amazon CA, Costco CA, Houzz, Home Depot US, Home Depot CA, Lowes US, Lowes CA, Walmart, and Wayfair. Nych Group (Formerly WamBam Fence, Inc.) was started in 2009 and is a spin off from successful companies such as New England Arbors and Mayne Outdoor Products. Job Overview Customer Care - Parts Department We are seeking to fill a position that will focus on customer care for our customers and filling custom parts orders by hand in our warehouse. This role will focus on customer care via phone and email and filling custom parts orders by hand in our warehouse. We are a quickly growing company that is constantly evolving and improving processes. This role is for someone who embraces change and loves to be a team player. The seating arrangement for this employee will be located at a quad desk in the warehouse. Essential Duties and Responsibilities: Responding to general customer service inquiries via email, phone, and vendor portals. Packaging custom parts orders in a timely manner to fulfill our company''s warranty policy to the customer Providing technical expertise and support to customers who have installation questions Manually enter orders and process payments in our CRM system Package custom parts orders Assist with inventory management of parts Restock and organize incoming parts and box orders Minimum Qualifications: 1-2 years of customer service experience Excellent written and oral communications Ability to multi-task in a sometimes fast paced environment Interpersonal skills including collaborative personality, confidence, and empathy Attention to detail Problem solving capabilities Must be able to lift 30lb Preferred Non-Essential Qualifications: Prior database or CRM system experience 1-2 years warehouse experience 1-2 years MS Office Suite 1-2 years forklift experience 3-5 years customer service experience Summary: We are looking for a team player and someone who will jive with the rest of us in our growth environment. Above all, we are looking for someone to always go the extra mile for the customer. We take our product seriously but not ourselves too seriously, so you will need to be light-hearted and fun, yet not afraid of hard work. We enjoy a laugh every now and again, and since we are a small company, we value relationships with each other. It''s an open office environment, and our company culture is slightly zany and whimsical. As such, we are not a typical corporate outfit. You are not going to be tightly managed or asked to follow rigid guidelines, so you must be a self-motivated person who can "figure it out". We aspire to a "2 Second Lean" culture which is based on the book by the same title (Author Paul Akers). 2 Second Lean is all about continuous improvement. We have fun with this and have found that to really thrive an employee must enjoy 2 Second Lean and the continual improvement of trying to make things better, one second at a time. If you enjoy grass roots entrepreneurialism, a light-hearted work atmosphere, and like to be able to "roll up your sleeves and pitch in", we will probably be a good fit for you. Because we are a small company, there is no such things as "this isn''t my job". We all pitch in and work together to make sure that our customers are happy. We are looking for a candidate who is smart, on the ball, great with people, has excellent phone skills and will be passionate about helping our customers! Perks and Benefits: • We offer 2 weeks of paid vacation (accrued), 5 PTO days, 6 holidays and 2 floaters. • We strive to provide a fun work culture by providing breakfast on Tuesday mornings and monthly team lunches. • Health Insurance after 3 months • 401K after 3 months • Profit Sharing after 1 year • We are growing and provided our growth continues, these are usually opportunities for growth and advancement for the right employee. Application Process: YOU MUST GO TO OUR WEBSITE TO APPLY - We will not consider any resumes sent to us through email or other job posting sites. Please go to Job Type: Full-time Pay: $20.00 - $20.01 per hour

Created: 2021-11-29