SUPPORT SERVICES SPECIALIST

Facility: CORPORATECompensation Base: $22.00 - $24.00 per hourCompensation Bonus (if applicable): Equal Opportunity Employer.SummaryResponsible for global user and technical support 24 hours a day through telephone, intranet, and e-mail. Implement and support of computer desktop, laptop, hardware, software and peripherals at the corporate facility. In addition, provide global end-user support on centralized software applications.Primary Duties and ResponsibilitiesProvides end-user support for laptop, desktop, hardware, software and peripheralsSupports all remote users accessing centralized applications in coordination with facility IT manager when necessary.Monitor and prioritize requests to ensure a timely, accurate itializes and monitors back-ups for all network servers and AS/400Performs data center operations duties on a daily basis according to schedule and keep detailed log of activities.Assists the applications group in researching, analyzing, and testing software applications on the intranetTests, documents, implements, and supports all network applications.Provides one-on-one guidance training for new corporate users.Ensures effective use of internal data processing and automated office systems.Keeps abreast of new technological developments in the industry.Understands and follows all policies, procedures, and controls as they relate to Sarbanes-Oxley and Information Systems.Provides 24 hour on-call support to respond to the Information Systems needs or issues of the organization.Performs other duties as assigned.

Created: 2021-11-29