Production Support Lead, Core Technology Infrastructure

Job Description:Role Summary: The Production Support will respond in a timely manner to production incidents as they occur. Must have the ability to communicate to all levels of the business. The position requires evening and weekend hours on a rotation.Application Production Services provide production management services to Document and Card Production Services Technology business partners to ensure daily delivery of technology functions that serves those business lines.Keep schedules, make tight deadlines, work timely and independently. The expectation is that this person will be responsible for day to day operations keeping the system healthy.Send out timely and effective user communications.Prioritize or engage management in situations when prioritization is a challenge.Lead meetings and triage calls.Identify incident root cause and corrective actions.Implement automation and performance improvement.Day to day task requires the ability to solve production down situations under tight SLA deadlines. Root cause and problem resolution follow-upProduction support experience is a must.Must have excellent oral and written communication skills.Experience with automation and simplification of tasks.Work with senior management and stakeholders to identify problems, suggest solution and implement improvements.Ability to communicate well to other members across the verticals.Willing to work in shifts and on weekendsHands on experience with Windows/UNIX and Shell Scripting as well as mainframe/JCL.Hands on experience with Database like MS SQL.Experience in monitoring tools like Siteminder, Introscope, Splunk and AppDynamicsRequired Skills5 or more years IT experienceDay to day task requires the ability to solve production down situations under tight SLA deadlines. Root cause and problem resolution follow-upProduction support experienceDesired Skills:Windows, Unix, IBM Mainframe, MS SQL Server, Java/J2EE, Weblogic, MQ, Change Management, Incident/Problem Management, Release Management, and Request Management.Must have excellent oral and written communication skills.Experience with automation and simplification of tasks.Work with senior management and stakeholders to identify problems, suggest solution and implement improvementsAbility to communicate well to other members across the verticals.Strong knowledge of Windows, UNIX, LINUX and Shell scripting.Knowledge of IBM Mainframe, JCL, NDM.Strong knowledge of Data Transfer Services concepts and tools.Strong knowledge of networking such as DMZ and FDNS.Experience using IBM/WebSphere MQ.Ability to run basic to complex queries in SQL.Deployment tools like Repliweb, HP DMA, Jenkins, UDeploy & Ansible.Knowledge of Prod/Contingency patching process for supporting them during patch cycle.Ability to multi-task and provide weekend support on a rotational basis.Knowledge of ITIL framework including ITSM - Incident, Change and Problem management.Job Band:H5Shift: 1st shift (United States of America)Hours Per Week:40Weekly Schedule:Referral Bonus Amount:0 --> Job Description:Role Summary: The Production Support will respond in a timely manner to production incidents as they occur. Must have the ability to communicate to all levels of the business. The position requires evening and weekend hours on a rotation.Application Production Services provide production management services to Document and Card Production Services Technology business partners to ensure daily delivery of technology functions that serves those business lines.Keep schedules, make tight deadlines, work timely and independently. The expectation is that this person will be responsible for day to day operations keeping the system healthy.Send out timely and effective user communications.Prioritize or engage management in situations when prioritization is a challenge.Lead meetings and triage calls.Identify incident root cause and corrective actions.Implement automation and performance improvement.Day to day task requires the ability to solve production down situations under tight SLA deadlines. Root cause and problem resolution follow-upProduction support experience is a must.Must have excellent oral and written communication skills.Experience with automation and simplification of tasks.Work with senior management and stakeholders to identify problems, suggest solution and implement improvements.Ability to communicate well to other members across the verticals.Willing to work in shifts and on weekendsHands on experience with Windows/UNIX and Shell Scripting as well as mainframe/JCL.Hands on experience with Database like MS SQL.Experience in monitoring tools like Siteminder, Introscope, Splunk and AppDynamicsRequired Skills5 or more years IT experienceDay to day task requires the ability to solve production down situations under tight SLA deadlines. Root cause and problem resolution follow-upProduction support experienceDesired Skills:Windows, Unix, IBM Mainframe, MS SQL Server, Java/J2EE, Weblogic, MQ, Change Management, Incident/Problem Management, Release Management, and Request Management.Must have excellent oral and written communication skills.Experience with automation and simplification of tasks.Work with senior management and stakeholders to identify problems, suggest solution and implement improvementsAbility to communicate well to other members across the verticals.Strong knowledge of Windows, UNIX, LINUX and Shell scripting.Knowledge of IBM Mainframe, JCL, NDM.Strong knowledge of Data Transfer Services concepts and tools.Strong knowledge of networking such as DMZ and FDNS.Experience using IBM/WebSphere MQ.Ability to run basic to complex queries in SQL.Deployment tools like Repliweb, HP DMA, Jenkins, UDeploy & Ansible.Knowledge of Prod/Contingency patching process for supporting them during patch cycle.Ability to multi-task and provide weekend support on a rotational basis.Knowledge of ITIL framework including ITSM - Incident, Change and Problem management.Job Band:H5Shift: 1st shift (United States of America)Hours Per Week:40Weekly Schedule:Referral Bonus Amount:0 Job Description:Role Summary: The Production Support will respond in a timely manner to production incidents as they occur. Must have the ability to communicate to all levels of the business. The position requires evening and weekend hours on a rotation.Application Production Services provide production management services to Document and Card Production Services Technology business partners to ensure daily delivery of technology functions that serves those business lines.Keep schedules, make tight deadlines, work timely and independently. The expectation is that this person will be responsible for day to day operations keeping the system healthy.Send out timely and effective user communications.Prioritize or engage management in situations when prioritization is a challenge.Lead meetings and triage calls.Identify incident root cause and corrective actions.Implement automation and performance improvement.Day to day task requires the ability to solve production down situations under tight SLA deadlines. Root cause and problem resolution follow-upProduction support experience is a must.Must have excellent oral and written communication skills.Experience with automation and simplification of tasks.Work with senior management and stakeholders to identify problems, suggest solution and implement improvements.Ability to communicate well to other members across the verticals.Willing to work in shifts and on weekendsHands on experience with Windows/UNIX and Shell Scripting as well as mainframe/JCL.Hands on experience with Database like MS SQL.Experience in monitoring tools like Siteminder, Introscope, Splunk and AppDynamicsRequired Skills5 or more years IT experienceDay to day task requires the ability to solve production down situations under tight SLA deadlines. Root cause and problem resolution follow-upProduction support experienceDesired Skills:Windows, Unix, IBM Mainframe, MS SQL Server, Java/J2EE, Weblogic, MQ, Change Management, Incident/Problem Management, Release Management, and Request Management.Must have excellent oral and written communication skills.Experience with automation and simplification of tasks.Work with senior management and stakeholders to identify problems, suggest solution and implement improvementsAbility to communicate well to other members across the verticals.Strong knowledge of Windows, UNIX, LINUX and Shell scripting.Knowledge of IBM Mainframe, JCL, NDM.Strong knowledge of Data Transfer Services concepts and tools.Strong knowledge of networking such as DMZ and FDNS.Experience using IBM/WebSphere MQ.Ability to run basic to complex queries in SQL.Deployment tools like Repliweb, HP DMA, Jenkins, UDeploy & Ansible.Knowledge of Prod/Contingency patching process for supporting them during patch cycle.Ability to multi-task and provide weekend support on a rotational basis.Knowledge of ITIL framework including ITSM - Incident, Change and Problem management.Shift:1st shift (United States of America)Hours Per Week: 40

Created: 2021-11-29