Senior Service Engineer

Senior Service EngineerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual this role, you will execute medium-to-high-complexity service work - installation, commissioning, maintenance, upgrades, and retrofits - according to work instructions and in accordance with ABB processes, standards, and safety guidelines.Reporting to the Area Field Service Manager, you will deliver excellent customer service by meeting customers'' needs, while maintaining good relationships with customers. You will work with others to identify new service business opportunities, helping to convince clients to take the complete service portfolio.Your responsibilitiesPerforms medium to high complex Service tasks like installation, commissioning, maintenance, upgrades and retrofits, repair independently, identifies technical problems and makes analysis through remote or on-site activity in different Service categories (installation and commissioning, maintenance, extensions, replacements, upgrades and retrofit, end of life service etc.)Ensures customer satisfaction by executing Service work according to customer order and expectation. Creates and maintains a good relationship with customers and understands their needs. Identifies new sales opportunities and takes influence in convincing the client for the complete service portfolioCoordinates, prepares, and ensures that all materials, parts, and equipment are available and at the appropriate quality for Service activities. Prepares standard lists for ease of workPrepares all documents and reports to be signed by the customer representative. Write reports on work done in a timely manner and follows up when needed. Create standards or job durationsProactively identifies potential equipment failures and proactive corrective actions. Troubleshoots complex equipment failure and makes recommendations to avoid repeating the problem in the futureProactively identifies suggestions for product, quality and customer service improvement and discusses them with management for changesActively ensures that (Health, Safety & Environment) HSE practices are of high standard. Works to eliminate unsafe practices and incidentsConsistently applies functional processes considering links to other teamsYour backgroundHigh School Diploma / GED with a minimum of 5 years of experience in a support or field engineering position OR 4-year degree in Electrical Engineering preferred or equivalent with minimum 4 years relevant service experience working with industrial power delivery.Ability to communicate with coworkers, dispatchers, customers & sales managers.Electrical safety, (National Fire Protection Act) NFPA 70E training, Lock-out Tag-out adherence.Experience & knowledge on low & medium voltage power delivery equipment: Switchgear, breakers, transformers, protective relaying, manual & automatic transfer switches.Experience and knowledge running test equipment and software: Insulation Resistance, DLRO, (Type Test Report) TTR, Power Factor, Relay Testing, breaker trip testing & High Current test sets.Demonstrated proficiency in repair troubleshooting, shop operations, and testing of assigned programs / hardware.Preferred experience using PowerDB for maintenance reporting.Project management or supervisory experience.Strong oral and written communication skills.Strong interpersonal and leadership skills.Proven analytical and quality improvement ability.Ability to make formal presentations to all audiences.Able to work with all levels of maintenance, engineering, and management.Demonstrated ability to lead and influence customers and peerCandidates must already have a work authorization that would permit them to work for ABB in the US.BenefitsRetirement planLife insuranceDisability insuranceMedical insuranceWellbeing programMore about usABB''s Distribution Solutions Division provides utility, industrial and commercial customers with safe, smart and sustainable technologies for the distribution of electricity. With ABB AbilityTM enabled digital solutions at its core, our extensive portfolio includes distribution automation products, switching, limiting, measuring and sensing devices, switchgear, modular substation packages, and related services. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website Employment Opportunity and Affirmative Action at ABBABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB''s career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [Click Here to Email Your Resumé]. Resumes and applications will not be accepted in this manner.

Created: 2021-11-29