Senior Sales Manager

JOB SUMMARY The Senior Sales Manager is responsible for ensuring that team member (Vacation Counselors) perform all sales activities for new and existing members, owners and guests. The Senior Sales Manager is also responsible for representing the Company, ensuring member/guest satisfaction, and managing the quality of product and service delivery. ESSENTIAL JOB FUNCTIONS Trains and supervises multiple sales teams to learn and deliver a branded and scripted sales pitch according to company guidelines. Assists and trains team members in sourcing and developing client referrals. Develop sales action plans and schedules for each individual client. Assists with the structure and action plans for each vacation ownership presentation. Assists vacation counselors in overcoming client objections. Adds credibility as a higher authority figure, negotiating with clients to close sales of products and services. Responsible for achieving and/or exceeding the established sales targets in regards to volume per guest (VPG), net sales volume, and closing percentage as directed by senior management. Completes all required Company training and compliance courses as assigned. Adheres to Company standards and maintains compliance with all policies and procedures. Performs other related duties as assigned. EDUCATION High School Diploma or equivalent. EXPERIENCE A minimum of three (3) years of experience in the vacation ownership industry is required. A minimum of one (1) year of supervisory experience in the vacation ownership industry is required. SUPERVISORY RESPONSIBILITIES This position spends the majority of the time (50% or more) achieving organizational objectives, often through the coordinated achievements of subordinate staff. A portion of the time may be spent performing individual tasks related similar to those performed by direct reports, but primary duties are supervisory or organizational-goal related. Analyzes and resolves problems, determines work techniques, monitors for regulatory compliance, maintains production, interprets and creates policies, and demonstrates solid subject matter knowledge. Establishes departmental goals and objectives, functions with independence, and makes decisions on matters of significant importance. Manages human, financial, and/or physical resources; proactively assesses risk to establish systems and procedures to protect organizational assets. Exercises judgment within defined procedures and policies to determine appropriate action; develops systems to ensure subordinates adhere to policies and procedures in compliance with organizational goals and objectives. Specific supervisory duties include, but are not limited to the following: Determines and creates policies, procedures, and manuals for direct reports. Establishes objectives and goals for the team; plans organizes and manages workflow. Assigns, monitors, and reviews work; evaluates direct report''s performance. Recruits, interviews, trains, disciplines, and terminates direct reports. Orientates and trains direct reports. Approves time records and time-off requests; submits payroll for direct reports. Investigates and resolves concerns and complaints. Provides assistance and support; maintains a positive and professional working environment. LICENSE & CERTIFICATIONS Valid Real Estate License, only if required by applicable state law. SKILLS & ABILITIES This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers. Specific skills and abilities include, but are not limited to the following: Computer proficiency in Microsoft Word, Excel, and Outlook. Understand how to develop and implement business strategies. Ability to interpret and create policies, procedures, and manuals. Excellent customer service skills. Proficient in time management; the ability to organize and manage multiple priorities. Ability to take initiative and effectively adapt to changes. Recognizes an emergency situation and takes appropriate action. Able to establish and maintain a cooperative working relation. Ability to interpret and create spreadsheets. Able to use sound judgment; work independently, with minimal supervision. Strong analytical and problem-solving skills. Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes. Competent in public speaking. Performs well with frequent interruptions and/or distractions. ADDITIONAL INFORMATION Please note that Hilton Grand Vacations (HGV) acquired Diamond Resorts International (DRI) as of August 02, 2021. If you apply to work at a Diamond Resorts company you will be an applicant of a subsidiary of HGV. A transition to HGV will occur as we integrate technology, systems and branding but it will take time until our separate operating systems, employment policies and benefits are fully integrated. As a result, for a period of time, employees will receive correspondence and messaging from Diamond Resorts as well as from HGV and related entities.

Created: 2021-11-29