Help Desk Technician

Link Technologies is currently seeking a Help Desk Technician for a client in Las Vegas, NV. This will be an onsite position responsible for troubleshooting user technical support issues. As the Help Desk Technician, you will be supporting end-users with issues related to desktop computers, network connectivity, systems, and applications. QUALIFICATIONS Prior experience in a helpdesk role supporting remote users Experience with Active Directory and basic account administration such as resetting and unlocking users Strong troubleshooting and problem analysis skills Experience working with a ticketing system (ServiceNow a plus) Okta experience a plus Must have exceptional customer service skills Previous helpdesk experience in a gaming environment preferred Basic understanding of networking concepts and ability to remotely troubleshoot connectivity issues for end users Basic understanding of types of network and server equipment Demonstrated ability to support remote users over VPN technologies and get them operational without access to see their computer or remote network configuration

Created: 2021-11-29