Business Analyst (Remote)

At NRG, we''re bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at Connect with NRG on Facebook, LinkedIn and follow us on Twitter @nrgenergy. Summary: The Retail Operations Analyst will be responsible for the identification of solutions to meet the business needs of both internal and external clients and stakeholders to help determine solutions to meet business needs, resolve business problems and provide business value. This candidate will specifically work on the Cross Functional Project Execution Team within NRG Home, facilitating the delivery of both projects and enhancements, working with stakeholders across multiple levels of the organization to meet the definition of done as outlined by the business. The ideal candidate would have experience in both agile and waterfall project execution methodologies. This position will include a wide variety of tasks and requires the Analyst to multi-task and be very flexible with changing business and team priorities. Responsibilities: Interacts with business stakeholders and subject matter experts to understand project charters and business objectives to gather, document and analyze business needs and translate to requirements for project execution Utilizes business experience and skills to assess and advise on the practicality of alternatives, mitigating technical limitations with operational realities, to produce fit-for-purpose solutions. Applies available standards, methods and tools in an effective way to produce consistently high standard of documentation. Takes responsibility for investigative work to determine the business requirements that provide value to both internal and external customers Works collaboratively with management, employees and project resources to execute on prioritized work and ensure deadlines are met with the expected level of quality Builds and maintains strong relationships with all project stakeholders, including IT and business stakeholder Provides level-of-effort regarding scope and complexity of business analysis deliverables and holds him/herself to the commitments made for business analysis deliverables. Manages requirements gathering and application gap analysis. Maps process in both current and future state to identify process improvements and the workflow for new or enhanced websites and applications Supports project teams through all aspects of project execution including requirements gathering, user story creation, execution of testing Facilitates User Acceptance Testing, including defect management Drives process improvement initiatives for the Project Execution Team Qualifications: Bachelor''s degree preferred; experience may be considered in lieu of a degree 2+ years of experience in energy industry environment A minimum of 3 years'' experience in analyzing and developing business processes and participating in business processes and system improvement efforts is preferred Ability to deliver real and measurable results Strong verbal and written communication skills Excellent interpersonal skills to build relationships and work effectively to support the teams'' deliverables Team player Experienced user of Microsoft Excel, Word, PowerPoint and Visio (or Miro) LI-DL CB-DL NRG Energy is committed to a drug and alcohol free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability EEO is the Law Poster (The poster can be found at Level, Title and/or Salary may be adjusted based on the applicant''s experience or skills. Official description on file with Human Resources

Created: 2021-11-29