Sr. Information Technology (IT) Support Specialist

Who We Are Enel is a globally recognized leader in sustainable energy and is consistently named one of Fortune Magazine''s "Companies that are Changing the World." It is also one of the largest and most trusted energy companies in the world, serving around 70 million customers in more than 30 countries across 5 continents. The Enel Group vision is about Open Power. Open Power means opening energy access to more people; opening the world of energy to new technologies; opening new ways for people to manage energy; opening new uses of energy; and opening more partnerships. These are ambitious goals and we are pursuing them with the passion of more than 65,000 people whose brilliant work is based on our values of Responsibility, Innovation, Trust and Proactivity. At Enel North America, our businesses are leading the energy transition, creating the sustainable energy solutions of the future to help individuals, businesses and communities change energy into lasting value. The Opportunity: Enel X is the progressive, future-oriented, global business line of Enel, the largest multinational utility company in Europe. We know the future is electric and are at the forefront of providing the infrastructure to support electronic vehicle charging, while maintaining a stable grid. We are seeking a customer focused IT pro who can deliver direct, end-to-end technology support to the team in our global innovation lab in Silicon Valley and other West Coast Enel locations. Ideal candidates will be able to maintain excellent ticket management, operational efficiency, and necessary documentation in a fast-paced environment. If you are passionate about cool technology and a clean energy future, this is an amazing opportunity to leverage your IT skills to make an impact. What You''ll Do at Enel: Monitor incoming ticket queues and ensures that all tickets are handled in accordance with our service delivery processes and standardsOperate autonomously to resolve issues and judge appropriate escalation pointEscalate tickets proactively to responsible senior team members or specialists as needed. Triage incidents and address San Carlos specific incidentsDisplaycharacteristics of a high-quality service organization: reliable; responsive; competent; accessible; professional and credible. Deliver timely communication; understand the need of our users; and provide tangible results from our service activitiesDocument and communicate current issues to team members and management. Contribute to employee service delivery process and documentation as neededTroubleshoot and resolve IT issues via phone, web, and in-person channels. Communicate proactively with local team to ensure that they understand how to access and request and troubleshoot various IT servicesRecommend enhancements and improvements to the service delivery team What You''ve Accomplished: Bachelor''s Degree or comparable experience in Computer Science, Information Technology, or related fieldExperience working in IT multinational user base is a plus, supporting at least 500 + user in systems, desktop support, printers, security, networking, system administration and occasional scripting.Ability to troubleshoot SCCM Imaging issues.Strong experience with Microsoft product such as Active Directory (group policies), Azure, Exchange, and office 365, win 10. MS Intune, CrowdStrike (anti-virus), Bit locker, SCCM, Palo Alto and cisco AnyConnect VPN.Proficient with Apple products: Macs, iPhone, etc. Experience with any IT SM tool, Service now is a +Demonstrate Ticket management fundamentals: (assess, troubleshoot, document, resolve, close or escalate) with accurate notes.Strong technical and interpersonal skills. Must be customer service oriented and able to work effectively with users of all experience levels.Ability to work under pressure, multi-task and demonstrate excellent time management skills.Must be able to recognize the business objectives of the company and be able to measure how the support center contributes to the company''s overall success. Ability to travel is requiredBilingual is a plusA+, Network + ITIL, IT HDI Certifications is a plus What Enel Offers You: •A rapidly growing yet well-established business, •Ability to work with employees from many different cultures and backgrounds., •Benefits and rewards that support the life and well-being of you and your family., •One of the world''s most recognizable and respected brands in the energy industry that believes by working together we can create a new energy era in which the world can become more sustainable., •Opportunity to grow and develop your career with the support and mentorship of senior leaders., •Various forms of flexibility to help you integrate your life with your professional commitments. Notice to Recruiters & Staffing Agencies Enel North America has an internal talent acquisition department and designated career site for individuals looking to join our team. Enel North America will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Enel North America, in any capacity will be considered property of Enel North America. This policy is applicable to all Enel North America locations and will be the responsibility of third parties and vendors to understand this policy. Enel North America will not pay a fee for any placement resulting from the receipt of an unsolicited resume. EEO Statement Enel North America is dedicated to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information. We will not discriminate, in any employment decision, against any individual or group on the basis of race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information, or veterans/national guard/military reserve status. This shall be done in compliance with all applicable federal, state, and local laws in every location in which Enel North America has facilities. Accessibility - If you require accessibility assistance applying for open positions please contact [Click Here to Email Your Resumé].

Created: 2021-11-29