Client Support Specialist II

CIT is a leading national bank focused on empowering businesses and personal savers with the financial agility to navigate their goals. CIT Group Inc. (NYSE: CIT) is a financial holding company with over a century of experience and operates a principal bank subsidiary, CIT Bank, N.A. (Member FDIC, Equal Housing Lender). The company''s commercial banking segment includes commercial financing, community association banking, middle market banking, equipment and vendor financing, factoring, railcar financing, treasury and payments services, and capital markets and asset management. CIT''s consumer banking segment includes a national direct bank and regional branch network. Discover more at /about.Supports the client service process for the CIT Bank''s products and services. Ensures quality, efficient and effective client service by performing a variety of services for bank clients, which may include identifying and assessing the clients'' needs, providing information and assistance in resolving problems with transaction resolution, account maintenance, and online banking while maintaining compliance with Know Your Customer regulations. Handles complex inquiries and elevates more complex issues as appropriate. Key Responsibilities:Receives, researches, analyzes and handles sensitive and complex incoming inquiries utilizing appropriate systems, policies, regulations, procedures and other reference materials to effectively respond to and resolve customer issues of which are complex in nature elevating sensitive customer requests when necessary.Provides customer service problem resolution support, such as researching and resolving complex questions and problems by telephone, **internet chat** and email. Communicates with other bank operational areas on customer problems and develops and maintains records of specific customer service issues.Provides information to customers such as: balance inquiries, transaction activity, service charges, and check reconciliation. Leads the processing of transactions and account maintenance to include telephone transfers, stop payments, loan payments, and other requests as needed. Completes research requests for both transaction resolution and account maintenance.Provides assistance to MutualPay property pay website customers. Also supports bank initiatives as assigned, including but not limited to, outbound calling campaigns, inbound referral campaigns and other assigned programs.Supports cash management services by providing product and customer service activities, those of which are complex in nature, including product and service maintenance of customer records and **Bank Link support for business customers.** Maintains knowledge of products, processes and services, as well as knowledge of the industries and/or markets served. Keeps abreast of current developments and trends.Directs the receiving, researching, analyzing and handling of routine and complex incoming inquiries utilizing appropriate systems, policies, regulations, procedures and other reference materials to effectively respond to and resolve customer issues. Elevates sensitive customer requests when necessary.May provide service recovery, to include turning complaint/error situations into an advantage; uses every service contact as an opportunity to conserve and/or expand the business.Ensures compliance with banking policies, regulations, and regulatory plies with all related Federal, State and Industry laws and regulations pertaining to Banking.Qualifications:Strong customer service skills and the ability to provide quality and thorough serviceKnowledge and experience in the financial services industry, deposit and/or cash managementKnowledge of compliance with federal and state regulations pertaining to the banking industryStrong communication, interpersonal, consultative and presentation skillsStrong organizational, problem-solving and analysis skillsSound judgment and decision-making abilityDetail-orientedCIT is committed to Equal Employment Opportunity. It is CIT''s policy to provide equal employment opportunities to all qualified applicants without regard to their race or perceived race (including traits historically associated with race, such as hair texture and protective hairstyles), color, national origin, nationality, ancestry, citizenship, immigration status, age, sex (including pregnancy, lactation, childbirth or related medical conditions), actual or perceived gender, gender identity, gender expression or transgender (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), religion, creed, marital status, family status, domestic partnership or civil union status, affectional or sexual orientation, atypical hereditary cellular or blood trait, genetic information or predisposition or carrier status (including testing and characteristics), status as a victim of domestic violence, actual or perceived status as a caregiver, military status and service, protected veteran status, mental or physical disability, perceived disability, record of disability, medical condition, AIDS and HIV status, or any other protected characteristic established by applicable federal, state, or local laws. If you would like more information about your EEO rights as an applicant under the law, please click here:Pay Transparency NoticeEEO Law PosterEEO Supplemental Poster

Created: 2021-11-29