Service Director

AUTOMOTIVE SERVICE DIRECTORTop Pay Earning $150K+ Annually!State-of-the-art A/C & Heated Facility! 3+ Years'' Experience as Auto Service Manager/Director Required.Folsom Lake CDJR is Family-Owned and a proud member of the award-winning Victory Automotive Group with 45+ dealerships nation-wide! We have an immediate need to hire a Service Director that values both customer AND employee satisfaction. We are seeking a coach/mentor-style of leader who understands that service personnel are responsible for the customer experience, and that happy employees are central to happy customers. A proven track record of building good teams and CSI are significant components to our evaluation process. Candidates must have a stable work history as a Service Department Manager or Director serving more than 2 years consecutively - We''re looking for those in it for the long-haul!All inquiries will be held in the strictest confidence.We offer terrific Benefits which include:Top Pay in the Industry - Earn $150K+ a year!Performance Bonuses & IncentivesDirect DepositState-of-the-art Facility & Equipment - Air-conditioned & Heated!Full Medical Benefits401(k) with Company MatchPaid Vacation, Holidays & Sick TimePositive, Professional WorkplaceLong-term Job Security & Opportunity for AdvancementNon-Smoking & Drug-Free WorkplaceResponsibilities - Service Director:Oversee the Service Department, Technicians, Service Advisors, Service Call Center, Valet, Detailers, and Service LaneForecast goals and objectives for the department and strive to meet themWork with the Parts Manager to ensure a timely turnaround of parts needed for internal jobsWork with Shop Foreman to ensure customers vehicles are serviced properly and in a timely mannerAttend Manager meetings and conduct Service Department meetingsMust be results-driven, highly energized, and a customer service-oriented leaderHandle and resolve customer complaintsMotivate, train, develop, and reward employeesWill communicate with customers about maintenance and service work needed efficientlyContinue to maintain The Victory Auto Group''s value, quality, integrity, and CSIRequirements - Service Director:REQUIRED: 3+ years of Service Department Management experience from a Large/High-volume Auto DealershipMust be in the Sacramento area or close byKnowledge of dealership warranty process and policies; dealership financial statements; principles and processes for providing customer serviceExperience with automotive software, DMS, Xtime, etc. is a must as our process is completely digitalThe ability to identify causes of operating errors and the knowledge to create and implement corrective actionsThe ability to use good judgment in challenging situationsA professional demeanor when interacting with customersStrong motivational and leadership skills and a belief that every employee is importantOutstanding customer service and employee retention skillsVery organized with exceptional time management skillsPerformance-oriented with a continuous desire to improvePlease upload your resume. Completing the online assessment will grant you priority consideration!Ability to pass pre-employment testing to include, MVR and drug testMust be able to work in the U.S. without sponsorship and be a current residentWe are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Created: 2021-11-29