Operations Analyst

Operations AnalystDirect Hire RoleCould be onsite or RemoteQualifications Bachelor''s (Required) Dashboard Developer/Business Operations Analyst: 2 years (Required) Jira: 1 year (Required) Power BI: 1 year (Required) US work authorization (Required) Six Sigma Yellow Belt (Preferred) Position Summary:We are seeking a proactive data driven associate who can adapt to and lead others through rapid growth and change. The Analyst, Operations must be passionate about improving organizational efficiency and customer satisfaction through linking metrics to recommended actions, processes, and shifts that will result in KPI and business improvements.This role provides operational support to management, plans and coordinates projects to improve the operational efficiency and effectiveness of the services team, and develops processes and procedures to support the management of professional services projects and participates in the development of requirements for professional services automation tools and support systems. The Analyst, Operations also maintains information of services activities that support services performance metrics and services process improvement and provides reporting and data analysis for measuring and tracking of key performance metrics. The Analyst, Operations reports to the Vice President of Operations.Primary Responsibilities Include: Oversees operational analysis and is accountable for planning and gathering strategic business processes and key performance indicators (KPIs) for Insurance Technologies Works with leaders to develop and improve existing KPI dashboard reporting. Publishes insights and proactively creates reports to advance the business. Supports continuous improvement initiatives, utilizing capacity, metrics, and reporting to make recommendations and drive decisions to improve the organization''s contributions to company gross margins. Provides insights through interpreting data trends Weekly and monthly utilization reporting. Metrics and insights are continuously evolved to ensure the right metrics that drive desired business outcomes Time Sheet compliance and project code tracking and reporting Tracking project profitability, burndowns, and reporting of project results and associated ROIs Preparation of analytical dashboards and business insights Act as system administrator for time tracking and project codes (OpenAir) Act as system governance administrator for Jira Education and Experience Required: Bachelor''s degree in business, information technology/computer sciences, or equivalent preferred Degree in management a plus 2 years'' experience in a dashboard developer/business operations analyst role SixSigma Yellow Belt certification a plus Advanced skills with including Word, PowerPoint, and CRM applications. Professional Qualifications - Skills and Abilities Required: Reporting subject matter and business process improvement professional with a demonstrated track record of turning data into actionable programs focused on key outcomes related to efficiency, cost savings, and improving the experience of the employees utilizing its measurement dashboards and management processes Fully proficient in theories & process efficiencies. Follows prescribed guidelines or procedures to resolve problems Knowledge of Professional Services Automation Tools - OpenAir experience preferred Expert knowledge of Excel and related reporting tools. PowerBI preferred. Functional Knowledge: Has working knowledge of basic concepts and procedures; performs a variety of routine tasks or assignments Business Expertise: Understands key business drivers; uses this understanding to accomplish own work Problem Solving: Uses existing procedures to solve routine or standard problems Interpersonal Skills: Explains complex information to others in straightforward language Proven ability to work in a cross functional team environment Strong organizational and time management skills About Advantage Resourcing Advantage Resourcing is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Resourcing is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

Created: 2021-11-29